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Knock · 2 hours ago

Business Analyst - REMOTE (anywhere in the US)

United States

Full-time

Remote

Entry Level

$86K/yr - $114K/yr

1+ years exp

Knock is redefining the home buying and selling experience, and they are seeking a Business Analyst to support business reporting and process automation initiatives. The role focuses on ensuring data accuracy and driving automation across teams to improve decision-making and operational efficiency.

LendingProperty ManagementPropTechReal EstateResidential

Comp. & Benefits

Responsibilities

Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting

Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization

Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making

Partner with business leaders to translate complex data into actionable insights

Own data quality standards across systems to ensure reporting accuracy and trust

Normalize, clean, and structure data tables to support long-term scalability and maintainability

Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms

Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices

Design and document processes and procedures for data workflows, reporting, and automation

Make thoughtful changes to existing business-critical processes with minimal disruption to operations

Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions

Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions

Learn and understand existing workflows and automations across teams

Evaluate and improve existing automations across sales, marketing, and operations

Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions

Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs

Identify and drive opportunities to improve and simplify current automations

Qualification

Data analysisExcelGoogle SheetsSQLData visualization toolsProcess automationData quality standardsAttention to detailEffective communicationIndependent workProblem-solving

Required

Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems

Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables

Working knowledge of SQL (joins, conditional logic)

Experience developing, maintaining, and validating data used for management reporting and operational decision-making

Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets

Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives

Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors

Clear and effective communicator with the ability to simplify complex concepts

Ability to work independently, prioritize work, and adapt to changing business needs without close supervision

Agility in adapting to changing processes, new situations, and thinking on one's feet

Resourcefulness, decisiveness and accountability for the customer and agent experience

Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously

Outstanding work ethic and commitment to delivering high-quality results

Passion for Knock's POPSICLE values and a consistent commitment to doing the right thing

Education: Bachelor's degree

Experience: Minimum of 1 year in an analytical, reporting, or technical support role

Preferred

Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)

Familiarity with Python, JSON structures, and delimited text formats

Benefits

Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment

Flexible Paid Time Off for full time employees

Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent

One thousand annually for professional development

Life, AD&D and Disability insurance for full time employees

401K (noncontributory by Knock) for all employees

$75 monthly allowance for health & wellness

Up to $400 monthly for a co-working space for eligible employees

$100 monthly allowance for home internet, mobile phone or other communication devices

$2,500 referral bonus for eligible employees