Alliance Counseling Associates · 2 weeks ago
Assistant Director of Clinical Operations
Bowling Green, KY
Full-time
Onsite
Director/Executive
$50K/yr - $65K/yrAlliance Counseling Associates is a leader in mental health care dedicated to improving the lives of Kentuckians through personalized services. The Assistant Director of Clinical Operations will assist in delivering high-quality clinical operations, support regulatory compliance, and contribute to community engagement and program growth while collaborating with the Director of Clinical Operations.
Health CareMental HealthPersonal HealthPsychology
Responsibilities
Maintain an active clinical caseload to remain connected to client needs and service delivery standards, with an expectation of billing 16 or more clinical hours weekly. Clinical productivity will be monitored, and if expectations are not consistently met, salary alignment may be reevaluated
Provide consultation and leadership coverage for lower-risk and high-acuity cases when supervisors are unavailable
Support crisis response and assist with incident review, documentation, and follow-up
Assist with client-flow coordination and solutions for complex or high-acuity cases
Assist with day-to-day oversight of supervisors and clinical staff, including task follow-ups and operational support
Address routine staff concerns, scheduling needs, and clinical questions
Participate in hiring, interviews, onboarding, and staff transitions
Review and approve bi-weekly timesheets for assigned staff and flag concerns to the Director
Assist with performance management processes including coaching, LOEs, PIPs, and corrective actions
Provide leadership presence during clinical or operational situations when supervisors are unavailable
Assist with monitoring clinical compliance, documentation standards, and regulatory requirements
Prepare and organize documentation for audits, accreditation, and payer reviews
Conduct routine chart audits and assist with KPI tracking and data pulls
Perform initial incident reviews and ensure reporting timelines are met
Support corrective action implementation and follow-up
Assist the Director with client grievances and quality-related concerns
Assist with implementation and distribution of clinical trainings, CEUs, and operational resources
Gather staff feedback and performance data to support workflow efficiency and resource improvement
Support onboarding and training implementation when the Director is unavailable
Assist with AntiBurnout Academy and CEU logistics, including tracking, formatting, and communication
Support operational needs for the RISE Program, including communication, crisis support, and implementation of approved changes
Manage day-to-day operations of the Internship Program, including onboarding, scheduling, coordination with schools, and reporting
Coordinate logistics for program expansion, new initiatives, and service growth
Develop and maintain community partnerships to increase referrals and visibility
Represent Alliance Counseling Associates at community events, coalition meetings, and outreach activities
Attend and support supervisor, program, and leadership meetings; lead meetings when the Director is unavailable
Monitor program communication channels and respond to day-to-day operational inquiries
Follow up on action items from leadership and program meetings
Provide data, reports, and operational follow-through to support Leadership Team decisions
Support cross-department communication, system updates, safety procedures, and emergency preparedness efforts
Qualification
Required
Alignment with Alliance Counseling Associates' mission and values
Active LPCC-S or LCSW license in Kentucky WITH supervisor status
Expertise in clinical documentation to include complete understanding of the golden thread, diagnostics, intervention and modality language, treatment planning using SMART goals, assessment, screening and outcomes measures
Adherence to and understanding of evolving regulations
Innovative & Creative: Be forward thinking with the ability to be a part of the future trajectory of Alliance by developing and implementing unique client/staff resources
Tech-Savvy: Proficient in online learning platforms, electronic health records, Google Workspace and more
Strong communication, leadership, and accountability traits
Organized, detail-oriented, and a team-oriented disposition
Preferred
Prior experience in private practice settings, especially in leadership roles
Benefits
4 weeks PTO (earned and utilized quarterly)
7 Paid Holidays
Annual CEU Allowance
Malpractice Insurance
Fabulous administrative team for support
Ability to be creative and thrive with a growing team of innovative individuals
Company
Alliance Counseling Associates
Alliance Counseling Associates is a healthcare center that offers mental health counseling and therapy services.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase