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WM · 4 hours ago

HOA Account Executive, Public Sector (Remote in Phoenix)

United States

Full-time

Remote

Mid Level

$19.70/hr - $26.45/hr

3+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, dedicated to sustainability and customer service. The Inside Account Executive will focus on maintaining and growing revenue within existing customer accounts, ensuring signed service agreements, and enhancing customer relationships through proactive communication and consultative selling skills.

EnergyEnvironmental EngineeringRecyclingSustainabilityWaste Management

Responsibilities

Increase account penetration with strategic product sales

Communicate proactively with all customers quarterly, to strengthen and expand relationships

Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills

Update and renew customer service agreements

Resolve service escalations within the defined territory

Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions

Communicate rates, fees and service strategies with conviction

Understand and use customer incentives and concessions within appropriate profit targets and level of authority

Establish and maintain a high level of customer satisfaction

Communicate and collaborate with the Inside Sales Manager to resolve customer issues

Align WM products and services with customer needs

Engage additional WM business opportunities - referring internally as appropriate

Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and pricing tools)

Propose customer solutions that are compliant with appropriate local, state and federal regulations

Qualification

Sales experienceConsultative sellingCustomer Relationship ManagementNegotiation skillsProblem resolutionProfessional communicationTime managementStrategic thinkingRelationship building