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Citizens Community Bank · 3 hours ago

Teller

Idaho Falls, ID

Full-time

Onsite

New Grad, Entry Level

Citizens Community Bank is a dynamic and growing community bank dedicated to providing exceptional financial services to individuals and businesses within their local area. The Teller role involves providing superior customer service, processing transactions, and promoting bank products while fostering a community-oriented banking experience. This position requires regular in-person attendance to meet customer needs and support the bank's mission.

BankingConsultingFinancial Services

No H1B

Responsibilities

Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel)

Process all customer transactions

Learn and understand bank products and services by attending staff meetings and training

Cross sells other types of products and services to customers

Offer “free checking” promotion through High Performance Growth (HPG)

Work with branch management in promoting “big days” by creating theme based on the current free gift

Learn and understand bank products and services by attending staff meetings or training

Work night drop, courier bags in dual

Provide extraordinary customer service; always greeting customers when they enter the branch by acknowledging with a smile or gesture to let them know you acknowledge them

Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers

Regular, on-site attendance during standard business hours is required to perform the duties of this position

Additional duties as requested or assigned

Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of CCB

Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel)

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Must complete the assigned online training courses and achieve a passing score by due date

Represent in a professional manner which includes a professional image, confidentiality, a positive attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs

Qualification

Customer ServiceAttention to DetailTime ManagementBasic Computer SkillsCash HandlingTeamworkEffective CommunicationOrganizational Skills

Required

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment

Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)

Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment

Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience

Ability to work both independently and in a team environment

Ability to understand and follow complex written and oral instructions

Ability to communicate effectively verbally and in writing

Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications

Working knowledge of standard office equipment

High school diploma or equivalent

Pleasant, Friendly with customers and co-workers

Good Customer Service

Good with cash and transactions