ALERT 360 · 5 hours ago
Service Technician
Austin, TX
Full-time
Onsite
Entry, Mid Level
$22/hr - $27/hr
2+ years expAlert 360 is a company that provides alarm products and services. The Service Technician is responsible for troubleshooting and servicing various alarm systems for residential and commercial clients while ensuring excellent customer service and satisfaction.
CommercialEnergy EfficiencyEnergy ManagementLocation Based ServicesProfessional ServicesSecurityService IndustrySmart HomeVideo
Responsibilities
Locate and alleviate trouble with damaged equipment and wiring
Readjust equipment, repair or replace inoperative equipment and test for operation
Prepare trouble order forms to report temporary repairs
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies
Perform extensive programming on alarm and CCTV systems
Mount equipment; test existing equipment
Demonstrate equipment functions and use to customer
Accurately communicate to customers, coordinators and management when required
Communicate with Outside Sales Representatives in a professional manner
Review work orders and accurately implement products and services
Verify customer has a solid understanding of how the product is used for safety
Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
Maintain company issued hand tools in good working order
Follow company Fleet Policy and input hours into Paycom software
Use a variety of computer program and apps to successfully complete installation
Attend training classes as required by State Certification/Licensing functions
Work under general supervision and independently at multiple customer sites daily
Utilize and interpret location maps, blue prints, and schematic drawings
Qualification
Required
Must have a minimum of High School diploma or equivalent
Must possess a minimum of 2 years' experience in low voltage wiring
Must possess advanced technical knowledge of relevant industry products and services
Must possess strong communication skills
Must be easily able to build rapport
Demonstrated organizational skills
Must possess the ability to easily adapt to new processes
Demonstrated ability at problem solving and troubleshooting skills
Superior customer relationship building skills
Must be able to regularly sit, walk, and stand for multiple hours
Must be able to ascend/descend stairs
Must be able to stoop, kneel, crouch and/or crawl in small spaces
Must be able to use hands repetitively to operate standard office equipment
Must be able to reach with hands and arms lifting up to 80 pounds
Must be able to communicate and exchange information, both in person and by telephone
Must be able to observe and recognize items, both close and distance and demonstrate an ability to adjust focus
Preferred
Demonstrated experience in alarm panel programming and CCTV preferred
RAL/Fire license preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
ALERT 360
Alert 360, Inc. operates as a security company. It offers home and business security systems - monitoring services and smart automation.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$10M2010-11-01Acquired
2009-09-15Series A· $10M
Leadership Team
Richard Ginsburg
Chief Executive Officer & Board Director
Anastasia Bottos
President & COO
Recent News
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