Xcel Energy · 2 hours ago
Service Designer
Eau Claire, WI
Full-time
Hybrid
Mid Level
$25/hr - $35/hr
3+ years expXcel Energy is a leading combination electricity and natural gas energy company, and they are seeking a Service Designer to create, design, schedule, and reconcile electric and gas services. The role involves coordinating installations, serving as a customer contact point, and ensuring compliance with construction standards.
Electrical DistributionEnergyNatural Resources
Responsibilities
Coordinate and/or schedule electric and gas service installations between construction resources, locating, government agencies, other utilities and Xcel customers to provide timely completion of work in order to meet customers requirements based
Customer contact point for scheduling, construction procedures, joint trench practices, administering A.I. charges and explaining company policies to customers. Advise and answer general inquires regarding job status which directly affects Xcel Energy's customer service focus
Design services to meet Xcel construction standards, and reconcile projects. Keep status updated on all work using appropriate Xcel computer systems. Occasional site visits with customers to assure Xcel requirements are met
Determine when necessary permit required and prepare agreements, contracts and permits for State, City, County and railroads. Distribute to proper authorities and internal resources
Responsible for billing customers in accordance with AI's. This includes billing, collection and preparation of sundry receipts for money's received from customers on agreements
Responsible for accurate information reflecting all of Xcel Energy's involvement or requirements in systems such as Salesforce, SAP, GIS SmallWorld, and Work Management and other systems as required
Qualification
Required
3 years experience with electric and/or gas operations or customer service/equivalent
Customer service experience in a high demand environment
Working knowledge of Xcel Energy's design standards and construction practices, and corporate policies
PC based computer skills
Working knowledge of Xcel's operating systems, Salesforce, SAP, GIS SmallWorld, and other systems as required
Highly effective communication and innovative problem solving skills
Self starter, able to work with minimal supervision
Preferred
Training in Basic Electricity/Gas and Customer Service very desirable
Strong organizational skills
Benefits
Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
10001+ employees
H1B Sponsorship
Xcel Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (6)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Brian Van Abel
Executive Vice President and Chief Financial Officer
Recent News
2025-12-27
2025-12-24
Company data provided by crunchbase