Apply on Employer Site

City of Roswell, Georgia · 2 hours ago

Communications and Engagement Director

Roswell, GA

Full-time

Onsite

Director/Executive

8+ years exp

The City of Roswell, Georgia is seeking a Communications and Engagement Director to provide strategic leadership for the City’s communications and community engagement efforts. This role involves advising city leadership, overseeing public information during emergencies, and ensuring effective messaging and engagement with residents.

BillingGovernmentRecycling

Hiring Manager

Patricia Redfern, MBA, SHRM-SCP, PHR

Responsibilities

Provides executive leadership for citywide communications and community engagement functions

Advises city leadership on communication strategy, public information needs, emerging issues, and resident sentiment

Ensures communications and community engagement activities support the City’s priorities, values, and governance approach

Shapes the City’s civic tone by promoting consistent, respectful, and constructive communication across the organization and community

Guides cross-departmental coordination on major initiatives, communications planning, and community engagement efforts

Serves as the City’s lead Public Information Officer during emergencies or significant incidents

Provides review and approval of major or high-impact communications to ensure accuracy, consistency, and alignment with city priorities

Oversees timely dissemination of public information, including major announcements, project updates, resident notifications, and leadership communications

Approves speeches, talking points, scripts, statements, and presentations for city leadership

Maintains strong working relationships with media outlets at the local and regional levels

Determines the best method of communication to ensure timely and effective dissemination of all public information

Leads the City’s approach to resident engagement, ensuring it reflects transparency, clarity, and meaningful two-way communication

Partners with departments to structure public meetings, listening sessions, community forums, and project-based engagement efforts

Ensures engagement materials, messaging, and feedback loops are clear, consistent, and accessible

Monitors resident sentiment and emerging issues through data, analytics, and community feedback

Oversees the City’s digital presence, including the website, social media, online dashboards, email platforms, and multimedia channels

Leads digital modernization efforts to improve transparency, user experience, and public understanding

Evaluates and implements modern tools that enhance communication, digital service delivery, and public engagement

Guides standards for video, livestreaming, photography, and multimedia storytelling

Provides strategic guidance for the planning and positioning of citywide events to ensure alignment with city priorities and community engagement goals

Oversees the Special Events Manager and ensures coordination between special events programming and citywide communication and community engagement efforts

Approves event messaging, run-of-show materials, and leadership communications for major city events

Coordinates with departments to ensure cross-functional alignment for high-profile events and ceremonial occasions

Leads the development of clear, consistent internal communications that support the City’s mission, vision, values, organizational alignment, and employee engagement

Ensures internal messaging reflects the City’s commitment to transparency and reinforces expectations for a timely and accurate flow of information

Advises departments on messaging, communication planning, and employee-facing updates

Supports communication needs during organizational initiatives, leadership transitions, and cross-departmental projects

Establishes citywide messaging frameworks, communication standards, and digital guidelines

Ensures consistency in tone, accuracy, formatting, and branding across city communications

Provides guidance or advisory support for departmental communications where needed, without assuming operational ownership of program-level marketing

Utilizes data and analytics to assess the effectiveness of communication, resident engagement, and public understanding

Monitors trends, feedback, and metrics to inform strategy and continuous improvement

Produces communication plans, reports, and summaries for leadership as needed

Leads, supervises, and develops staff within the department

Oversees budget development and administration for assigned functions

Ensures compliance with all applicable laws related to communications, public information, and open government

Represents the City at meetings, events, and in community settings as required

Qualification

Public InformationCommunity EngagementStrategic CommunicationsDigital CommunicationMedia RelationsLeadershipAnalytics ToolsInterpersonal SkillsDecision-MakingPresentation SkillsAdaptability

Required

Bachelor's degree in Communications, Public Relations, Journalism, Public Administration, or a related field

Eight (8) years of progressively responsible experience in communications, public information, community engagement, media relations, or digital strategy

Four (4) years of supervisory or leadership experience

Possess and maintain a valid Georgia driver's license with a satisfactory motor vehicle record (MVR)

Deep knowledge of public information, media relations, strategic communications, and community engagement

Strong leadership, judgment, and decision-making skills

Exceptional writing, editing, and presentation abilities

Ability to serve as an effective public-facing representative for the City, including comfort and proficiency with on-camera communication, media interviews, public speaking, and presenting complex information to diverse audiences

Ability to manage sensitive or high-impact issues with discretion and professionalism

Skill in digital communication platforms, content management systems, multimedia production, and analytics tools

Strong interpersonal skills and ability to collaborate effectively across departments and with community stakeholders

Understanding of open meetings, open records, and public-sector transparency requirements

Ability to be responsive, adaptable, and effective to ensure the Communications team is representing the City to the best of its abilities at all times