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Taylor Corporation · 2 hours ago

Account Manager

North Mankato, MN

Full-time

Onsite

Mid Level

$50K/yr - $70K/yr

Taylor Corporation is a dynamic, diversified company focused on creating opportunities for its employees. They are seeking an Account Manager responsible for providing a positive, consultative experience to customers while managing projects and ensuring timely delivery to meet customer expectations.

Brand MarketingComputerDigital SignageElectronicsInformation TechnologyManufacturingPersonal BrandingPrintingProfessional ServicesService Industry

Responsibilities

Gathering and understanding job specific requirements from the customer and/or sales representative to accurately enter jobs into production

Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time

Coordinate with internal subject matter experts to resolve issues to ensure customer expectations are met

Providing sales support, including product, pricing, schedule, capacity, and production related requests

Managing multiple accounts, programs/projects/tasks in a fast-paced environment

Documenting and maintaining account specific standard operating procedures

Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities

Identifying areas to streamline processes and reduce opportunities for error to support continuous improvement efforts

Building and maintaining strong relationships based upon credibility, communication and trust

Facilitating internal and external project kick off meetings and post project reviews

Preparing customer presentations, gathering performance metric data, and presenting in customer business review meetings

Partnering with and mentoring less experienced team members

May direct and lead the work of others

Ensure proper on-time billing and reporting updates to the customer

Qualification

Customer relationship managementMicrosoft PowerPointMicrosoft ExcelProject managementOrganizational skillsProblem-solvingWritten communicationVerbal communicationTeam playerDetail oriented