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Somerset Regal Bank · 3 hours ago

Assistant Branch Manager

Middlesex Borough,NJ,US

Full-time

Onsite

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

Somerset Regal Bank is seeking an Assistant Branch Manager to provide friendly and efficient customer service while managing various customer account tasks. The role involves training staff, overseeing branch operations, and ensuring customer satisfaction through effective problem resolution and service delivery.

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Responsibilities

Provide friendly and efficient customer service in person and/or over the telephone while performing customer account related tasks, including, but not limited to, consumer and business account products and services, certificate renewals, card related activity, wire transfers, retirement accounts, estate and trust account assistance

Actively educate and promote awareness of Bank products and services to potential and existing customers in an effort to establish and/or expand the customers’ relationship with the Bank

Serve in the capacity of a Teller when a coverage need arises

Assist in the training and development of the staff

Motivate and instruct staff in their responsibilities, limits of authority and channels of communication

Manage department staff in areas including, but not limited to, performance appraisals, salary recommendations, development and discipline

Hold licenses/certifications necessary to sell bank products and services

Plan, train, control and supervise the overall operations of the branch in conjunction with the Branch Manager

Investigate and take corrective actions necessary to resolve problems and complaints with customers and employees

Report daily, weekly, monthly, and quarterly information to the main office for reconciling, balancing and updating various records and files

Assist the Branch Manager in ensuring proper maintenance of building and grounds

May be required to provide supplementary maintenance as needed, including but not limited to keeping the grounds free of trash, keeping sidewalks clear during inclement weather, and assuring proper lighting

Perform all duties of the Branch Manager in his/her absence

May be required to attend and/or participate in public relations/company programs

Satisfactorily complete all required training

Perform additional duties as assigned by management necessary to maintain an efficiently run office, including cross-training in other Department or Bank functions

Ability to work varied hours/days as business dictates

May travel to Bank or other locations for job related functions

Qualification

Customer service experienceMortgage Loan Originator (MLO)Fiserv-Cleartouch softwareJudgmentEnglish proficiencyInterpersonal skillsCommunication skillsOrganization skillsAttention to detail

Required

At least two years' experience in a customer service, new accounts, relationship banker or related role that includes teller work in a US bank required

Maintain a valid Mortgage Loan Originator (MLO) identification number; may be obtained post-hire

Demonstrate consistent positive interpersonal and communication skills when interacting with others

Demonstrate discretion, confidentiality and privacy when interacting with colleagues and customers

Strong organization skills

Attention to detail

Exercise good judgment

Proficiently read, write and speak the English language