BD · 8 hours ago
Field Service Engineer
California, United States
Full-time
Hybrid
Mid Level
$23.80/hr - $36.80/hr
3+ years expBD is one of the largest global medical technology companies in the world, and they are seeking a Field Service Engineer to provide efficient and effective field support for BD Pyxis Dispensing products. The role involves providing customer service, installations, maintenance, and technical support for healthcare facilities within a designated territory.
Health CareMedical DeviceTechnical Support
Responsibilities
Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while maintaining ownership of work orders, documenting all activities, and escalating complex problems to leadership when necessary
Implement and execute preventive maintenance programs for all BD Pyxis systems. Deliver efficient field services including installations, repairs, calibrations, and in-service training to healthcare customers in a timely manner according to support agreements
Maintain accurate small parts inventory for service needs, following approved policies for inventory control. Properly secure and maintain company assets including service vehicle, specialized tools, and technical equipment in optimal working condition
Provide detailed and timely documentation of all field activities, expenses, and time distribution. Maintain solid understanding of corporate procedures, service department policies, customer complaint handling protocols, and Medical Device Reporting requirements
Commit to ongoing training and self-development to enhance product knowledge and technical skills. Attend management-approved training sessions with the goal of advancing to the next professional level within 2-3 years while demonstrating ability to work both independently and collaboratively in team environments
Qualification
Required
Provide 24/7 on-call technical support in a customer-facing environment, requiring excellent problem-solving abilities and responsiveness to urgent service requests at any hour
Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records
Apply in-depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality
Work independently with minimal supervision while adhering to established processes and methodologies, demonstrating strong time management skills and the ability to prioritize service calls effectively
Meet physical requirements including ability to lift 70 pounds, maintain a valid driver's license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tdap, COVID-19) to ensure access to all customer facilities including healthcare settings
Preferred
Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience, a plus
Prior military Bio-Med experience, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Customer Support Certification, a plus
Prior Automated Teller Machine (ATM) experience, a plus
3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications, a plus
Benefits
Competitive package of compensation and benefits programs
Rewards and recognition opportunities
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2025-12-16
Company data provided by crunchbase