Cosm · 2 hours ago
Senior IT Service Technician
Detroit, MI
Full-time
Onsite
Senior Level
5+ years expCosm is a global technology company that brings experiences to life in immersive environments. They are looking for experienced IT specialists to provide support and maintenance for technologies that ensure smooth venue operations in live entertainment or hospitality environments.
ContentInformation TechnologyMedia and EntertainmentSoftwareVideo
Responsibilities
Provide on-site first response (Tier 1 support, and a senior member Tier 2 support) to all onsite IT-related technical systems and hardware
Mentor, lead and support Venue IT team members. Provide training and upskilling as identified and needed
Develop training programs and guide for any new team members to onboard quickly
Maintenance and troubleshooting of networks, hardware, and software including but not exclusive to; Point-of-Sale, Kiosks, Kitchen Display Systems, Ticketing Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles
Interact with our proprietary primary display technology to conduct operational and functional checks of the show system and equipment
Read drawings, technical schematics, diagrams, and checklists
Conduct operational and functional checks of the show system and equipment
Communicate and collaborate with internal and external partners
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made
Respond to requests via calls, text, email, or radio
Work with engineers to test fixes and ensure the problem has been adequately resolved
Qualification
Required
High school diploma or equivalency certificate
5+ years of experience in entertainment, production, or hospitality
Working experience with operations of an entertainment venue including A/V, F&B, and Ticketing
Working experience in MacOS, iOS, Windows, and VMware environments
Working experience with mobile device troubleshooting and support
Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems
Familiar with IT security systems, procedures, and policies
Self-directed and able to collaborate on a team
Due to the high visibility of this position, excellent written, verbal, and phone communications skills
Strong creative and innovative problem-solving skills
Previous experience working in an IT service role
Previous experience working in a technical team of people
Previous experience working in live entertainment, large scale hospitality or venue environments
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management
All applicants must be at least 18 years of age at the time of employment
Preferred
An associate or bachelor's degree in a technical field is a plus
Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred
Company
Cosm
Cosm is a media and entertainment company that builds end-to-end experience solutions for the technology and entertainment sectors.
501-1000 employees
H1B Sponsorship
Cosm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$250M2024-07-31Series Unknown· $250M
Leadership Team
Jeb Terry
President/Co-founder and CEO
Neil S. Carty
Vice President, Head of Cosm Studios & Labs
Recent News
Sports Business Journal
2025-12-03
Sports Business Journal
2025-10-31
Company data provided by crunchbase