Enterprise Client Success Coordinator jobs in United States
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Empathy · 2 hours ago

Enterprise Client Success Coordinator

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry Level
money$80K/yr - $90K/yr
date2+ years exp

Empathy is on a mission to help families through life’s most challenging moments, providing peace of mind through their innovative product. The Enterprise Client Success Coordinator will support partnerships with enterprise clients by assisting in training, onboarding, and account management to ensure a seamless client experience.

AppsHealth CareInformation TechnologySoftware
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Growth Opportunities

Responsibilities

Coordinate and deliver product training sessions for Empathy’s clients
Support implementation logistics and resource delivery for new enterprise accounts
Respond to routine account and user inquiries, triaging support tickets for escalation when needed
Maintain and update client-facing guides, FAQs, and educational materials
Track onboarding and training tasks for multi-stakeholder projects and regularly report on progress
Compile and analyze user engagement and account data to support senior CSMs in client business reviews
Prepare concise status updates and documentation for client success meetings
Clearly communicate client needs and feedback internally to Marketing, Product, and Data teams
Help manage select client relationships and recommend improvements to the overall client and user journey

Qualification

Client success experienceTraining deliveryData analysisGoogle WorkspaceSalesforceFigmaEmpathyPresentation skillsProblem-solvingAdaptability

Required

2+ years of experience in client success, support, training, or administrative roles within B2B or enterprise environments
Demonstrated ability to learn quickly and adapt in a fast-paced, dynamic setting
Comfortable with ambiguity, approaching evolving priorities with curiosity and creative, proactive problem-solving
Proven ability to plan, structure, and deliver clear presentations and trainings to clients
Ability to analyze client and user data, identify trends, and translate insights into actionable recommendations
Genuine passion for delivering exceptional experiences for clients and end users

Preferred

Familiarity with Google Workspace
Familiarity with Salesforce
Familiarity with Figma

Benefits

Premium healthcare
Comprehensive paid time off
Flexible parental leave
Premium access to the Empathy platform
Support for employees and their families
Company-sponsored 401(k) plan
Up to a 4% employer match
Competitive stock options
Annual retreats
Team lunches for our NYC office
Remote employee stipend

Company

Empathy

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Empathy is a support system mobile application that guides and supports families along the journey of loss.
dateFounded in 2020
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.empathy.com

Funding

Current Stage
Growth Stage
Total Funding
$162M
Key Investors
Adams Street PartnersIndex VenturesEntrée Capital
2025-05-29Series C· $72M
2024-03-12Series B· $47M
2021-09-30Series A· $30M

Leadership Team

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Ron Gura
Co-Founder & CEO
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Yonatan Bergman
Co-Founder and CTO
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Recent News

Index Ventures
Index Ventures Portfolio
2025-12-10
Business Wire
iA Financial Group Partners with Empathy to Deliver Comprehensive Bereavement Support to Canadians
2025-12-10
Business Wire
Empathy Broadens Loss Support Platform for Employers to Include Pregnancy Loss, Addressing One of Employees’ Most Common and Overlooked Experiences
2025-10-29
Company data provided by crunchbase