DATAMARK, Inc. · 4 hours ago
Client Success Manager - Contact Center
El Paso, TX
Full-time
Hybrid
Mid Level
$70K/yr - $85K/yr
3+ years expDATAMARK, Inc. is a dynamic and inclusive company that emphasizes collaboration, innovation, and professional development. The Client Success Manager will serve as the primary point of contact for clients, managing accounts and ensuring that contact center operations meet their needs while identifying areas for improvement and growth.
ConsultingCustomer ServiceInformation TechnologyOutsourcingRobotics
No H1B
Responsibilities
Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction
Performance Analysis: Monitor call center metrics and performance to ensure service levels are met and identify opportunities for enhancements
Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities in additional sales
Proactive Engagement: This role will regularly communicate with clients through meetings and reports to provide updates and gather feedback. Providing new sales opportunities
Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth
Qualification
Required
Bachelor's degree in Business Administration, communications, or a related field
Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role
Familiarity with call center operations, metrics, and best practices
Exceptional verbal and written communication skills to effectively interact with clients and internal teams
Strong analytical skills to evaluate performance data and client feedback
Proven ability to resolve conflicts and manage issues with professionalism and tact
Ability to work collaboratively within a team-oriented environment
Proficiency in CRM tools and Microsoft Office applications
Willingness to travel occasionally for client meetings, if needed
Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time
Benefits
Comprehensive Health Care: Medical, dental, and vision plans
Retirement Savings: 401k and IRA retirement plans
Life Insurance: Basic, voluntary, and AD&D coverage
Time Off: Paid time off, paid volunteer hours, and major holidays
Disability Coverage: Short-term and long-term disability plans
Professional Growth: Training and development to advance your career
Wellness Resources: Support for your overall well-being
Company
DATAMARK, Inc.
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Satish Kumar
Vice President Operations
C
Christopher Arcarese
Director of Enterprise Infrastructure
Recent News
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