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Shaw’s and Star Market · 4 hours ago

Customer Service Manager

Wilmington, VT

Full-time

Onsite

Mid Level

Shaw’s and Star Market is looking for a friendly and organized Customer Service Manager to lead their front-end team and ensure a great customer experience. The role involves overseeing daily operations of customer service and checkout areas, coaching team members, and handling escalated customer concerns with professionalism.

Consumer GoodsFood and BeverageRetail

H1B Sponsor Likely

Responsibilities

Oversee the daily operations of the customer service and checkout areas

Support and coach team members

Handle escalated customer concerns with professionalism and care

Oversee shift schedules

Maintain a clean and welcoming environment

Ensure smooth, efficient service at all times

Assist during a rush or mentor staff on best practices

Qualification

Retail leadershipCustomer experienceTeam coachingCommunication skillsProblem-solving

Required

Experience in retail leadership

Strong communication skills

Passion for creating positive customer experiences

Benefits

Diverse and Inclusive work culture

Competitive Wages paid weekly

Flexible work schedules

Associate discounts

Leaders invested in your training, career growth & development.

Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)

Vacation / Paid Time Off-For eligibility requirements please visit myACI Benefits

Company

Shaw’s and Star Market

Glassdoor3.3

Shaw’s and Star Market boast a rich history rooted in the small towns and historical cities of New England.

Founded in 1860

West Bridgewater, Massachusetts, USA

10001+ employees

https://www.shaws.com

H1B Sponsorship

Shaw’s and Star Market has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)

2021 (2)