Cosm · 3 hours ago
IT Program Manager
Detroit, MI
Full-time
Onsite
Senior Level
5+ years expCosm is a global technology company that brings experiences to life in immersive environments. The IT Program Manager will oversee and coordinate a live event technology-focused program, ensuring efficient operations and successful project delivery within budget and scope.
ContentInformation TechnologyMedia and EntertainmentSoftwareVideo
Responsibilities
Define program goals, objectives, and success metrics (KIP’s) aligned with overall business strategy and goals
Develop comprehensive program roadmaps, timelines, and deliverables
Identify and assess program risks, dependencies, and impact on other business areas
Coordinate and monitor Venue IT operations and multiple concurrent IT projects within the program’s portfolio
Manage resource schedules to ensure optimal use of personnel, budgets, and technology tools
Oversee budgeting, forecasting, and financial analysis for program-related costs
Lead cross-functional teams where necessary, technical teams, and external vendors
Facilitate regular status meetings, ensuring clear communication of operational progress, risks, and issues
Promote a collaborative environment, encouraging knowledge sharing and teamwork
Serve as the primary point of contact for program-related communication with executive leadership and business stakeholders
Provide regular updates on program status, KPIs, and potential risks or issues
Align program deliverables with stakeholder expectations and business objectives
Establish and maintain program governance processes to ensure compliance with organizational standards
Continuously evaluate and refine program management methodologies and best practices
Drive lessons learned reviews and implement improvements for future programs
Optimize IT department operations by surfacing processes for further automation and potential efficiency improvements
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business, or a related field
5+ years of experience in leading and managing large-scale IT programs or projects
Demonstrated success in managing complex operational programs
Demonstrated success in delivering complex, cross-functional initiatives on-time and within budget
Hands-on experience with both traditional (Waterfall) and Agile/Scrum methodologies
Familiarity with IT infrastructure, software development lifecycles, and cloud-based solutions
Strong understanding of support ticketing and project management tools (e.g., ServiceNow, MS Project, Smartsheets, JIRA, Trello, Asana)
Excellent knowledge of budgeting and resource allocation procedures
Exceptional communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders
Strong leadership and interpersonal skills, capable of motivating cross-functional teams
Solid analytical and problem-solving abilities to anticipate and mitigate risks effectively
Previous experience working in an IT service role
Previous experience managing a team of people
Strong working knowledge of ServiceNow for IT Service Management and IT Operations Management
All applicants must be at least 18 years of age at the time of employment
Preferred
PMP, PgMP, Scrum Master or related project/program management certification
Master's degree in Computer Science, Information Technology, Business, or a related field
Hospitality or Live Event experience
Previous experience working in live entertainment, large scale hospitality or venue environments
Company
Cosm
Cosm is a media and entertainment company that builds end-to-end experience solutions for the technology and entertainment sectors.
501-1000 employees
H1B Sponsorship
Cosm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$250M2024-07-31Series Unknown· $250M
Leadership Team
Jeb Terry
President/Co-founder and CEO
Neil S. Carty
Vice President, Head of Cosm Studios & Labs
Recent News
Sports Business Journal
2025-12-03
Sports Business Journal
2025-10-31
Company data provided by crunchbase