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EyeCare Partners · 2 hours ago

Patient Coordinator

Crestwood, KY

Full-time

Onsite

Entry Level

1+ years exp

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, and they are seeking a Patient Coordinator to enhance patient experience. The role involves facilitating patient flow, verifying insurance, and providing exceptional customer service during patient encounters.

Hospital & Health Care

Responsibilities

Facilitate patient flow

Verify medical and vision insurances

Effectively communicate with patients, doctors, and managers

Answer inquiries through phone, email, and in person requests

Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

Answer phones (both external and internal); assure prompt, courteous service at all times

Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule

Manage patient flow in the office

Knowledge of common fees charged for common visits and collect correct payments

Complete daily reconciliations / close day / countdown cash drawer

General office duties and cleaning to be assigned by manager

Qualification

Customer service skillsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookBasic computer skillsProfessional mannerTeam-orientedAdaptabilityInitiative

Required

High School Diploma or GED equivalent

Favorable result on Background Check

Basic computer skills

Strong customer service skills

Excitement to learn and grow

Ability to interact with all levels of employees in a courteous, professional manner at all times

Desire to gain industry knowledge and training

Demonstrates initiative in accomplishing practice goals

Ability to grow, adapt, and accept change

Consistently creating a positive work environment by being team-oriented and patient-focused

Commitment to work over 40 hours to meet the needs of the business

Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary

Benefits

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee discounts

Company

EyeCare Partners

At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.

Founded in 2015

St. Louis, Missouri, US

5001-10000 employees