Udemy · 3 hours ago
Enterprise Customer Success Manager
Denver, CO
Full-time
Hybrid
Senior Level
$106K/yr - $133K/yr
5+ years expUdemy is an AI-powered skills acceleration platform built to help people and teams grow. As an Enterprise Customer Success Manager, you will partner with valued customers to ensure their successful adoption of Udemy Business, build strong relationships, and drive retention and expansion through tailored engagement strategies.
E-LearningEdTechEducationTraining
Responsibilities
Proactively manage a portfolio of enterprise-level Udemy Business (UB) customers, prioritizing retention and expansion through tailored engagement strategies and individualized success plans
Serve as a subject matter expert on the UB Platform, guiding customers in their learning and development strategies to foster organizational growth and transformation
Grow and maintain trusted relationships at the executive level, positioning yourself as a valued advisor on learning and development strategy, and establish an Executive Business Review cadence
Collaborate with Sales to create account strategies focused on retention goals, upsell opportunities, and onboarding new customers, ensuring successful project management and continuous support
Design and launch internal promotion programs to increase awareness and drive engagement with UB within customer organizations
Establish a feedback loop with product management to relay customer requests, ensuring alignment of product development with customer needs and expectations
Work with the marketing team to identify case study opportunities and develop customers as advocates through media exposure
Develop and refine internal and customer-facing processes, programs, and resources to drive efficiency and enhance the effectiveness of the Customer Success team
Qualification
Required
5-8 years in B2B SaaS customer success, account management, consulting, or sales, specifically with enterprise-level accounts (>$150k ACV) and HR/L&D customers
Demonstrated ability to cultivate and maintain trusted relationships with clients to foster long-term partnerships
Proven capability to identify, negotiate, and successfully close complex deals that align with customer needs
Experience in formulating and implementing strategies to enhance the adoption and utilization of technology solutions
Fundamental understanding of customer integration concepts, including Single Sign-On, APIs, and feature customization
Ability to think critically and creatively about long-term goals, analyze complex information, adapt strategies to changing conditions, and collaborate effectively to drive sustainable success and innovation
Be a trusted advisor by providing superior project and time management abilities, with strong attention to detail, allowing for effective handling of multiple priorities
Exceptional verbal and written communication skills that foster clear interactions and effective teamwork with clients and colleagues
Ability to quickly adapt in a fast-paced environment while creatively finding solutions and contributing to sustainable processes that enhance a world-class global customer experience
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Alex Mozes
Senior Director of Customer Experience
Recent News
2025-12-26
Mexico Business
2025-12-26
Company data provided by crunchbase