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iHerb · 2 hours ago

Operational Excellence Manager

United States of America - Elgin, Illinois

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

iHerb is on a mission to make health and wellness accessible to all. The Operational Excellence Manager will foster Operational Excellence functions, improve efficiency, and develop labor standards in the distribution centers, while also managing projects and teams to support the global fulfillment network.

BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness

Comp. & Benefits

Responsibilities

Manage the planning, development, and deployment of supply chain projects

Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting

Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory placement

Assist with transportation optimization initiatives and analyze cost reductions through process improvements

Oversee and assist with the design of distribution facilities, including new facilities, facility retrofits, conveyor changes, and other material handling equipment changes

Maintain relationships with key automation/material handling vendors

Identify and implement design changes that will improve efficiencies, capacity & throughput

Design and recommend department layouts and product flows in the distribution center, incorporating sustainability and energy-efficiency goals

Develop preferred methods/standard operating procedures for the warehouse in conjunction with operational support

Implement and support a labor management program and software configuration

Develop and maintain multi-variable labor standards utilizing modern WMS (Warehouse Management System) data

Troubleshoot Labor Management System and interface issues(as needed)

Lead the engineering team to identify, define, and implement process improvement opportunities

Introduce and adapt improvement methodologies as appropriate to drive change (ex., Lean or Six Sigma)

Address all aspects of change, including people, processes, systems, and equipment

Manage direct reports, systems, and projects to achieve unit goals in accordance with company policies and practices

Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication

Guides others in resolving complex issues in own specialized area and solves complex problems with implication on cross-functional business processes and outcomes

Serves as an expert within own discipline

Qualification

Lean/Six Sigma certificationWarehouse Management SystemLabor managementProject managementAutoCADMicrosoft ExcelConveyor designAnalytical skillsCommunication skillsLeadership skillsInterpersonal skills

Required

Bachelor's degree; Master's degree a plus

Generally requires a minimum of ten (10) plus years of experience as an engineer in retail and/or e-commerce distribution

Analytical, planning and organizing, sound judgment, decision making, and leadership skills required

Proven project management/leadership skills

Experience with work measurement & performance management programs, conveyor design and optimization, large project management, and warehouse systems

Advanced working knowledge of Microsoft Office products with an emphasis in Excel and Access

Proficient with AutoCAD

Expertise in maintaining & troubleshooting conveyor systems (e.g., sensors & controls)

Experience with labor reporting systems

Proficient at utilizing labor data to cost-justify capital expenditure and process change ROI

Ability to analyze and provide solutions for cost reduction through process improvements and cost/benefit analysis

Ability to drive process improvements and work within a team to resolve problems

Effective verbal and written communication skills

Excellent interpersonal skills, professional attitude, and approach

Able to conduct ergonomic evaluations, recommending and implementing improvements to work area designs

Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy

Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, on time

Physical: While performing the duties of this job, the team member may be required to be on their feet for several hours a day, performing process observations or collecting data for labor standards

Travel: Special Requirements: Multi-site responsibility. Some travel is required, averaging roughly 20-30%