Optum ยท 2 hours ago
Ambulatory Service Representative II - Kelsey Seybold Clinic: Springwood Villages
Spring, TX
Full-time
Onsite
Entry Level
$17.74/hr - $31.63/hr
1+ years expOptum is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which offers coordinated and accountable care. The Ambulatory Service Representative II is responsible for providing assistance to patients, managing front desk operations, and ensuring effective communication and customer service in a multi-specialty clinic setting.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction
Endorses mutual respect amongst all members of the healthcare team
Practices positive guest/peer relationships and works with others to promote an efficient and effective team
Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
Provides assistance to patients so that the patient can be processed quickly and efficiently and to ensure that accurate information is obtained and conveyed to the patient including: Relaying information regarding wait time to patients
Answering questions and provides assistance to patients either directly or by referring them to the appropriate person/department
Assisting with filling out forms and paperwork required by the clinic
Updating patient demographics and insurance information in Epic
Obtaining necessary corporate accounts/Worker's Compensation information and ensure proper billing and reporting, including printout of account information and employer instructions
Processes check-in and check-out in Epic system allowing for immediate charge entry into the accounts receivable system
Requires knowledge of all Epic functions
Collects appropriate fees, co-pays, deductibles and co-insurance amounts as determined and documented by the financial review personnel
Issues receipts for all monies received
Performs reconciliation procedures in Epic system within 48 hours of date of service, ensuring that accurate charge capture and all revenue generating patient encounters have been closed
Processes registration of new patients including name search, pseudo number conversion and account set up with insurance, demographic information and scans insurance card into Epic
Schedules appointments in the computer system following clinic standards and procedures
Schedules ancillary appointments providing instructions and preps when necessary
Confirms future appointments one day in advance of appointment or as directed by site management
Answers, screens and directs incoming calls according to PBX standards and procedures
Provides assistance to patients so that patient inquiries can be processed quickly and efficiently to ensure that accurate information is obtained and conveyed to the patient including: referring patients to appropriate departments, relaying information regarding phone wait times, answering questions and providing assistance either directly or by referring them to the appropriate person/department
Reports internal and external complaints to Coordinator, Supervisor or Clinic Administrator in a timely manner
Activates and cancels call forwarding to/from the Contact Center at the scheduled times
Takes messages as needed in a complete, concise manner with all required information
Maintains an updated list of all physicians, departmental and internal extensions
Performs cash control procedures for daily accounting of opening cash drawer and balancing of end of day totals
Performs other duties as assigned by the site manager
Qualification
Required
High School diploma or G.E.D
1+ years of direct face to face customer service experience
1+ years of cash handling or collections experience
6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry. OR 1+ years KSC ASR I with 6 months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
Experience with computers and Windows based software including Word and Excel
Fluent in English, verbal and written
Preferred
2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
2+ years of direct face to face customer service experience
1+ years of cash handling or collections experience in a medical office setting
EMR/Epic experience
Bilingual- English/Spanish
Basic calculator skills
Excellent verbal and written communication skills. Basic Math ability. Knowledge of customer service principles and practices. Able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities
Benefits
A comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (506)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase