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Lovesac · 2 hours ago

Showroom Manager

Hoboken, NJ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Lovesac is a fast-growing furniture company dedicated to creating adaptable and sustainable furniture solutions. The Showroom Manager will lead a team to provide exceptional customer experiences, manage store operations, and foster a positive team environment.

Consumer GoodsE-CommerceFurnitureRetail

Responsibilities

Build and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences

Recruit, hire, mentor and develop a team of Associates to achieve results

Lead, coach and inspire your team to achieve their goals utilizing our Lovesac selling process and methods

Ensure customers are guided from first interest through to a completed transaction while you and your team effectively manages quotes, closes the sale, and maintains relationships through post purchase

Role model and ensure your team has in-depth knowledge of Lovesac products services, design features, and benefits, and effectively demos and educates customers

Nurture long-term relationships and build brand loyalty and repeat business

Ensure the store is visually appealing and aligned with brand standards to attract and engage customers

Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards

Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks

Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in-store technology

Analyze data to drive team behaviors that deliver against goals and key performance indicators

Drive the store P&L with an understanding in business and financial concepts to drive profitability

Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met

Anticipate, identifies, and solves potential issues swiftly escalating issues to supervisor

Solve conflict effectively to maintain a positive and productive work environment

Support with any additional responsibilities as requested by Management

Qualification

Retail management experienceCustomer relationship managementSales proficiencyFinancial transaction managementTeam leadershipConflict resolutionEffective communicationProblem-solvingFlexibilitySelf-awareness

Required

18 years of age or older

High-School Diploma or equivalent

Minimum of 2 years of management experience in a retail environment

Able to work flexible hours including evenings, weekends and holidays

Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach

Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts

Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation

Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property

Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner

Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor

This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing