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Kaiser Permanente · 4 hours ago

Centralized Care Plus and SNP Supervisor, Program Management

Pleasanton, CA

Full-time

Onsite

Senior Level

5+ years exp

Kaiser Permanente is a leading health care organization, and they are seeking a Centralized Care Plus and SNP Supervisor. This role involves managing medium-to-large scale programs, leading program teams, monitoring compliance and performance, and ensuring stakeholder alignment to achieve strategic business goals.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices, and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope

Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives

Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities

Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team. Provides guidance and feedback to team members

Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate

Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures

Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success

Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy

Qualification

Program ManagementChange ManagementProject ManagementFinancial AcumenApplied Data AnalysisHealth Care IndustryRisk AssessmentNegotiationTeam BuildingCommunicationLeadershipProblem SolvingCross-Group Collaboration

Required

Minimum two (2) years experience in a leadership role with or without direct reports

Bachelors degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience