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Optum · 4 hours ago

Instructional Designer

Dallas, TX

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $127K/yr

5+ years exp

Optum is focused on improving the flow of health data and information to create a more connected healthcare system. The Instructional Designer is responsible for designing, developing, and maintaining training programs related to Electronic Health Records (EHR) and integrated technology, ensuring effective training delivery and collaboration with subject matter experts to enhance learning experiences.

EducationHealth CareMedicalPharmaceutical

Responsibilities

Create and maintain training and communication materials, including curricula/lesson plans, proficiency assessments, tip sheets, flyers, memos, videos, online learnings, and simulations on EHR and integrated systems functionality and best practice workflows

Support all elements of training planning, design, development, and implementation for designated application(s). This includes all aspects of initial new hire onboarding and continuous education, mastery, efficiency, and adoption

Assess training effectiveness through feedback, assessments, and performance metrics

Continuously update training materials based on system upgrades, workflow changes, and user feedback

Partners with cross-functional teams to assess training needs, design and implement effective training programs, and ensure the ongoing maintenance of training and communication materials that support organizational goals

Work with interdisciplinary team on technology projects and upgrades to design training and communication materials that drive adoption of new features and workflows

Identify workflow improvement opportunities and collaborate with HI teams and stakeholders to align EHR usage with best practices

Work closely with HI IT, and operational leaders to ensure training aligns with system functionality and clinical workflows

Serve as a liaison between end users and technical teams to identify training needs and usability issues

Maintain core knowledge of key practices (business or patient care) that are integrated with the EHR

Train and credential EHR trainers to ensure proficiency in delivering training content aligned with established materials, goals, and learning objectives

Configure and maintain EHR training environment domains, utilizing mock patients and scenarios

Identify build issues in training environment domain, implement fixes and enhancements

Contribute to change management and communication strategies related to EHR initiatives

Manage training ticket queues and respond to training-related requests, monitor training ticket data and analyze to identify trends and develop new training program strategy

Deliver training and communication to clinical and operational users when required for initial onboarding and continuous education, adoption, and mastery

This includes serving as a backup to EHR trainers and supporting complex projects and technology changes

Participate in post-implementation support and optimization efforts

Qualification

EHR vendor certificationElectronic Health Records (EHR)Healthcare technologiesAdult education principlesMicrosoft 365Training deliveryCommunication skillsPresentation skillsInterpersonal skillsCollaboration

Required

High School Diploma / GED

Must be 18 years of age or older

5+ years of experience in education or healthcare related field required

EHR vendor certification as applicable (Current certification or obtain within first 6 months)

Familiarity with healthcare technologies and adult education learning principles and training delivery preferred

Understanding of electronic health records (EHRs) and related workflows preferred

Communication, presentation, and interpersonal skills

Proficient in Microsoft 365 applications, including Teams, Excel, PowerPoint, and Outlook

Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred

Understanding of Information Systems applications such as: EHR and integrated systems, ServiceNow, Learning Management System (LMS), Infor Cloud Suite, Smart Spreadsheet, etc

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10001+ employees