Invitation Homes · 5 hours ago
Customer Service Representative - Property Management
Denver, CO
Full-time
Onsite
Entry Level
$18.01/hr - $31.21/hr
2+ years expInvitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. The Customer Service Representative is responsible for providing high level customer service to residents, resolving inquiries, and supporting property management functions to contribute to the organization’s profitability.
Home ServicesService IndustrySocial Impact
Responsibilities
Create and maintain a high service, customer-focused environment
Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
Accept rent payments and forward to Assistant Portfolio Manager
Completes resident welcome calls and emails and creates smart home accounts
Processes HAP applications and assist with communication to Housing Authority
Perform outbound delinquency calls to residents for rent collections
Assist in managing resident responsible HOA Violations
Maintain awareness of ongoing expectations and changes that occur
Monitor and work thru all action items on the CSR-PM dashboard in Salesforce
Perform other duties as assigned
Qualification
Required
High school or GED
Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
Previous experience using property management software
Ability to work well under pressure and handle escalated calls with a calm demeanor
Possess strong communication and problem-solving skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Excellent organizational skills
Strong communication skills, both verbal and written
Ability to write clear and concise correspondence
Work collaboratively with team members
Must maintain professional appearance
Ability to be at work on a regular and consistent basis; Overtime may be required for this position
Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Company
Invitation Homes
Invitation Homes specializes in acquiring single family homes in situations such as foreclosure or short sale, rehabilitating, leasing.
1001-5000 employees
H1B Sponsorship
Invitation Homes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$5.4B2025-08-12Post Ipo Debt· $600M
2024-09-23Post Ipo Debt· $500M
2024-09-09Post Ipo Debt· $3.5B
Leadership Team
Dallas Tanner
Founder & CEO
Greg Van Winkle
SVP Finance & Corporate Development
Recent News
2025-12-09
MarketScreener
2025-11-12
bloomberglaw.com
2025-11-07
Company data provided by crunchbase