TEMPORARY Contact Center Utility Account Representative, Trainee (MULTIPLE) jobs in United States
cer-icon
Apply on Employer Site
company-logo

NEOGOV · 5 hours ago

TEMPORARY Contact Center Utility Account Representative, Trainee (MULTIPLE)

positionSeattle, WA
timeFull-time
remoteHybrid
seniorityEntry Level
money$31.77/hr - $33.10/hr
date1+ years exp

NEOGOV is seeking multiple temporary Contact Center Utility Account Representative Trainees to join Seattle Public Utilities' Customer Care Division. The role involves being the first point of contact for customers, addressing billing inquiries and concerns related to utility services such as water, sewer, and electric services.

GovTechHuman ResourcesInformation TechnologySoftware
check
H1B Sponsor Likelynote

Responsibilities

Receive and respond to service and billing inquiries from residential and commercial utility customers regarding water, sewer, drainage, solid waste, and electric services by telephone, in-person, and through written correspondence in a professional and timely manner with minimum customer effort
Research and analyze account information to accurately answer customer questions and resolve customer concerns
Create and update customer account records, document information regarding customer interactions in utility billing system
Assist customers in resolving delinquent accounts and establishing payment plans, when applicable
Provide income-eligible customers information regarding rate discount and payment assistance programs to help reduce utility costs
Accurately and effectively handle a high volume of customer calls throughout the day

Qualification

Customer service experienceBilling process experienceTroubleshooting technologyNavigating multiple systemsEffective communication

Required

One (1) year of customer service/contact center experience and/or experience in a billing process
Combinations of appropriate education, training, certification, and experience(s) will be evaluated on an individual basis for comparability

Benefits

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

Company

NEOGOV

twittertwittertwitter
Glassdoor3.5
company-logo
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

leader-logo
Shane Evangelist
CEO
linkedin
leader-logo
Brandon McDonald
Head Of Marketing
linkedin

Recent News

Canada NewsWire
CPP Investments Net Assets Total $777.5 Billion at Second Quarter Fiscal 2026 Français
2025-11-14
Financial Post
CPP fund grew by more than $45 billion in fiscal second quarter on surging equities
2025-11-14
Government Technology US
Gov Tech Biz Quarterly Roundup: Q3 2025 With Jeff Cook
2025-10-31
Company data provided by crunchbase