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Pinellas Suncoast Transit Authority · 5 hours ago

Customer Service Representative

Saint Petersburg, FL

Full-time

Onsite

Entry Level

1+ years exp

Pinellas Suncoast Transit Authority is seeking a Customer Service Representative to provide excellent customer service regarding their services. The role involves interacting with customers in person and over the phone, providing information about the bus system, selling fare cards, and addressing customer inquiries and complaints.

RailroadTransportation

Responsibilities

Answers phones and gives detailed information to the public about using the PSTA bus system; reads maps and utilizes GoogleTransit to give directions

Sells fare cards, tokens, special event tickets and processes Photo Identification Cards for employees and the public at PSTA Customer Service centers, and performs cashiering duties

Provides accurate, up-to-date route and schedule information, and accurate information to PSTA’s TD and Medicaid Clients. Distributes and sells tickets to TD and Medicaid Clients. Utilizes TTD/TTY (hearing impaired) equipment

Receives and records calls regarding customer complaints, routes them to appropriate personnel, or personally rectifies the complaint if possible

Stays informed on changes in service or new service; communicates with PSTA’s Transportation Department regarding detours, breakdowns of equipment and other important information

Performs other duties as assigned

Qualification

Customer serviceCall center experienceBasic computer operationsBilingual English/SpanishCash handlingData entryTelephone techniques

Required

High school diploma or G.E.D. supplemented by training in telephone techniques or customer service

One (1) year experience as a customer service representative, receptionist, or other related clerical work where duties involved extensive public contact

Knowledge of business telephone equipment

Knowledge of general office procedures

Basic computer operations

POS system experience

Cash handling experience

Ability to answer telephone inquiries in an efficient and courteous manner

Ability to establish and maintain effective working relationships with all employees and the general public

Ability to perform routine clerical duties

Ability to perform basic mathematical computations

Ability to perform data entry tasks utilizing personal computer hardware and software

Ability to learn PSTA routes