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Northwest Registered Agent, LLC · 5 hours ago

Office Operations Manager- MD

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$55K/yr - $75K/yr

2+ years exp

Northwest Registered Agent is known for its legendary client service and doing business the right way. They are searching for an Office Operations Manager to oversee the branch operation in Baltimore, MD, promoting ongoing success for employees and customers while managing daily activities such as mail processing and customer service.

Business DevelopmentLegalLocal Business

Culture & Values

Responsibilities

Ability to learn and adapt to an autonomy driven, employee focused company culture

Responsible for all leadership activities including scheduling, productivity and the personal and professional development for the local team (approx. 2-4 people)

Be the expert and go to resource on all Maryland business, mail, and filing related issues

Oversee and take part in the daily operations of your office including filings, mail, customer service & other duties and provide guidance to team members

Provide direction or manage escalated filing and client situations

Assist with processes, strategy, and staffing to ensure workload for your jurisdiction is completed accurately, within allotted time frames and meets our high customer care standards

Audit emails, filings, and processes then collaborate on best practices to drive ongoing process improvements for our teams and customers

Communicate and meet with other internal teams to increase camaraderie and collaboration, communicating in a kind, clear and timely manner when problems arise or assistance is needed

Communicate and support new process and product roll outs and changes

Learn and retain knowledge on document processing guidelines, filing specific requirements, and company services

Stay abreast of state and federal regulations and processes for your jurisdiction and ensure internal and external resources are up to date

Build relationships with local mail, state, and business leaders

Ensure consistent employee recognition and accountability processes are in place

Collaborate with local and company property managers to address building needs and maintenance

Qualification

Registered Agent ServicesBusiness Formation ServicesLeadership experienceCustomer service skillsProcess improvementAttention to detailAdaptabilityCollaborationCommunication skillsSelf-motivated