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Gallagher · 3 hours ago

Personal Lines Client Service Manager II

Jacksonville, FL

Full-time

Onsite

Mid Level

3+ years exp

Gallagher is a leading company that helps clients face risk with confidence by providing innovative solutions. They are seeking a Personal Lines Client Service Manager II to deliver exceptional customer service, manage client inquiries, maintain accurate client data, and support overall customer experience while contributing to business growth initiatives.

ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management

Responsibilities

Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc

Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems

Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience

Fostering a culture of performance and continuous improvement

Delivers consistent, high quality client service as defined by AJG operational standards and practices

Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage

Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs

Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner

Leverages systems, services and resources to execute work in an effective and efficient manner

Comfortably engages others in a consultative business oriented discussion

Basic understanding of professional and industry standards/practices

Ability to learn and adapt to new systems, processes and skills quickly

Effectively manages/balances multiple and sometimes competing priorities

Qualification

Client service experienceClaims management experienceProducer's LicenseMicrosoft Office proficiencyInsurance knowledgeTeam collaborationProblem-solvingDetail-orientedAdaptability

Required

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience

Producer's License

Proficiency in Microsoft Office

Appropriate licensing as required