Mercy · 4 hours ago
Advanced Patient Service Representative. Full-Time
Mercy Hospital St Louis
Full-time
Onsite
Mid LevelMercy is a healthcare organization dedicated to providing compassionate care, and they are seeking an Advanced Patient Services Representative to manage patient interactions and administrative tasks. This role requires professionalism and strong communication skills to ensure exceptional customer service and efficient clinic operations.
AssociationChild CareFertilityHealth CareRehabilitation
Responsibilities
Managing patient interactions and administrative tasks
Providing exceptional customer service
Handling inquiries and concerns with tact and diplomacy
Entering patient information and scheduling appointments
Processing documentation
Maintaining confidentiality and following privacy policy/procedure
Addressing patient concerns, complaints, and issues in a professional and timely manner
Qualification
Required
High school diploma or equivalent
Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader
Knowledge of medical terminology, insurance practices, and billing procedures
Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members
Proficiency in basic computer skills, including data entry and word processing
Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner
Accuracy and attention to detail are critical in this role
Ability to maintain confidentiality and follow privacy policy/procedure
Adaptable and able to work effectively under pressure
Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner
Position requires the ability to push, pull, and/or lift 50 lbs. occasionally
Position requires standing and walking during each shift
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period
Company
Mercy
Mercy is a U.S. health system that provides heart, children’s, and orthopedic care services.
Founded in 1986Saint Louis, Missouri, USA
10001+ employees
H1B Sponsorship
Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (18)
2023 (16)
2022 (15)
2021 (15)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$2.2MKey Investors
Patient-Centered Outcomes Research InstituteFCC
2025-04-08Grant
2022-01-14Grant· $2.2M
Leadership Team
Mike Mudd
Chief Operating Officer
David Argueta
President
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