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Benchmark Hospitality at DU · 3 hours ago

Catering Sales Director

Cleveland Marriott East

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $75K/yr

3+ years exp

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The Catering Sales Director will solicit and book banquet and catering functions, ensuring customer satisfaction and profitability while leading the catering sales staff.

Hospitality

Responsibilities

Solicit and book Banquet and Catering functions resulting in customer satisfaction and profitability

Market the catering and event services to increase revenue for rooms only clients

Train, supervise and work with catering sales staff

Work directly with clients to detail their events to ensure client satisfaction

Select, train, supervise and monitor performance of Catering staff in the proper preparation of Banquet menus, memos, and files

Organize and conduct staff meetings to coordinate successful functions

Tour and inspect banquet and meeting space on a daily basis, report necessary repairs

Schedule and assign in detail, specific duties to all employees under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards

Solicit new accounts and review previous Banquet files to generate business

Oversee service of group functions once they are in house

Write Banquet menus, memos, and send out Event Orders

Review and revise Catering Department guarantee sheets, weekly events sheets

Formulate and make revisions to annual and monthly forecasts

Negotiate, Prepare and write contracts and enter information into the Diary Book

Interact with clients to determine needs and direct staff accordingly

Respond to telephone and walk-in inquiries of potential guests

Qualification

Catering experienceSupervisory experienceFoodBeverage knowledgeEvent planningCustomer serviceMenu creationBilingual (preferred)Communication skillsConflict resolution

Required

Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items

Ability to prepare signage for Catering functions

Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 50 lbs. on an occasional basis

Ability to read, write and speak effectively in English to comprehend and communicate job functions

Ability to create special themes and menus

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

Ability to perform the role of Manager On Duty

Any combination of education, training or experience that provides the required knowledge, skills and abilities

Minimum of one year supervisory experience or 3-5 years comparable catering, hospitality or related experience

Ability to obtain any government required licenses or certificates

All employees must maintain a neat, clean and well groomed appearance (specific standards available)