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South Shore Health · 5 hours ago

Staffing Operations Coordinator

Norwell, MA

Full-time

Onsite

Mid Level

$23.20/hr - $32.50/hr

4+ years exp

South Shore Health is a healthcare organization seeking a Staffing Operations Coordinator to manage staffing schedules and operations within the ambulatory nursing department. The role involves coordinating schedules, supporting payroll processes, and managing departmental projects to enhance service operations.

Health CareHome Health CareHospitalNon Profit

Responsibilities

Maintains employee schedules to meet the changing needs of the clinics. Inputs scheduling data into the system and makes changes as approved by Nurse Leader

Delivering a complete schedule in a timely manner

Compiles and maintains reports and ensures data integrity for decision support when researching and preparing requested reports for Nurse Leaders and Administrative Leaders

Responsible for coordinating ambulatory nursing staff in declared disaster/weather emergency in collaboration with the Nurse Leaders

Makes sure schedules are balanced and continues to assess balancing on a daily/weekly basis

Makes sure all payroll is updated and completed and meets timeline. Also daily payroll exceptions completed daily, all employees coded correctly

Identifies gaps and coordinates real time coverage solutions

Helps to obtain staff when sick calls come in with coordination of Nurse Leaders

Places all sick time into scheduling system in real time

Projects at least 7 days ahead to ensure adequate staffing and anticipating staffing needs

Reallocates staff appropriately under direction of nurse leader

Supports scheduling / deployment of float pool staff by obtaining monthly float staff needs and ensuring proper placement

Tracks float pool utilization and supports equitable distribution / coverage

Serves as central point of contact for staffing and communicates staffing updates

Understands departmental roles/responsibilities in the event of hospital codes and emergency preparedness (code disaster)

Collects, submits and analyzes audits as directed

Complies with the current CDC hand hygiene guidelines through proper handwashing. Maintains awareness of MSDS sheets and how to access

Participates in process improvement and workforce optimization

Displays the ability to accept and respond appropriately to feedback and recommendations for change

Demonstrates professional working relationships with colleagues from all disciplines to promote a positive/encouraging workplace

Analyzes causes of problems, identifies and evaluates alternative solutions, and selects appropriate solution, and communicates appropriately and effectively utilizing chain of command

Once assigned, plans, implements and evaluates specific projects designed to enhance operations of the team

Participates in the design, implementation and evaluation of defined programs or projects to promote attainment of department/service goals as it relates to staffing support

Implements changes related to programs/projects, working collaboratively with nursing management staff and staff of other departments as needed

Represents department/service on interdepartmental committees related to special projects as needed

Maintains FTE reports and supports staffing monthly analytics (turnover/vacancy/coverage trends)

Works within legal, regulatory and ethical practice standards relevant to the position

Complies with applicable policies and procedures. Helps keep licensure up to date

Safeguards the privacy and security of patient information. The employee complies with policies and procedures relating to SSH’s privacy and security programs

Brings potential compliance issues to a manager, supervisor, director or VP

Complies with the mandatory education requirements of the compliance, privacy and security programs

Utilizes software applications required by department and unit standards

Accountable to understand how to operate in downtime

Utilized project management templates and tools as needed to support department

Considers the individual needs of each person with whom they interact

Possesses age and cultural knowledge and awareness

Effectively utilizes resources to provide care/services - such as, interpreter services and on-line sources

Interacts with sensitivity in the delivery of care/services of diverse populations as needed

Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization

Embraces technological advances that allow us to communicate information effectively and efficiently based on role

Submits self-evaluation on time under the specified directions, incorporating self-reflection, and setting goals

Qualification

SchedulingStaffingExcel proficiencyProject managementBusiness OperationsCommunicationsMicrosoft OfficeCritical Thinking

Required

High School graduate or equivalent, college degree preferred

Four (4) to six (6) years of scheduling and staffing preferred

Experience in Business Operations, Communications

Demonstrated expertise in API, Excel Spreadsheet creation and reporting functions, project management tools, proficiency in all Microsoft Office products