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1st Security Bank of Washington · 5 hours ago

Business Services Specialist I

Aberdeen, WA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $22/hr

1st Security Bank of Washington is a recognized workplace that values relationships, teamwork, and professional growth. The Business Services Specialist I is responsible for providing exceptional customer support to business clients, addressing system challenges, product inquiries, and ensuring a positive client experience.

Finance

Culture & Values

Responsibilities

Demonstrates service excellence in external and internal customer support by telephone, email, secure messaging, and in person

Professional oral and written communication skills and follow-up when corresponding with employees and customers

Timely responses and resolution of customer issues and requests originated by phone, secure email, and public website email communications

Provides support to both external and internal customers for ACH origination, ACH and Check Positive Pay, Business Bill Pay, Business Mobile Deposit, Business Online and Mobile Banking, LockBox, Merchant Remote Deposit Capture, and Online Statements

Completes activities related to cash management services (Business Online Banking, Remote Deposit Capture, ACH, Positive Pay, Wires, Image Lockbox, Sweeps, Account Analysis) which includes, but is not limited to setting up new businesses, monitoring account activity, creating and reviewing reports, performing regular account reviews and client assessments, scheduling courier pickups, and evaluating additional cash management needs for existing customers and presenting solutions

Ability to identify weaknesses in current Bank processes to improve operational efficiency and the customer experience

Adheres to 1st Security Bank’s Core Values, policies and procedures

Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity

Ability to work with minimal supervision

Performs other duties as assigned

Qualification

Customer serviceCash management servicesRetail banking experienceMicrosoft Office proficiencyProfessional communicationTeam playerProblem-solvingAttention to detail

Required

High School graduate or equivalent

Prior experience in retail banking and/or business cash management services

Knowledge of all regulations

Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs

Must be bondable

Proficient in Microsoft Office Products

45+ WPM typing speed

10-key experience

Benefits

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

Company

1st Security Bank of Washington

Headquartered in Mountlake Terrace, Washington, 1st Security Bank has been serving customers in King, Kitsap, Pierce, Lewis, Thurston, Grays Harbor, Snohomish, Clallam and Jefferson counties since 1936.

Founded in 1936