Sr. Director of Onboarding and Professional Services (Hybrid -Atlanta, GA) jobs in United States
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Togetherwork ยท 6 hours ago

Sr. Director of Onboarding and Professional Services (Hybrid -Atlanta, GA)

positionAtlanta, GA
timeFull-time
remoteHybrid
seniorityLead/Staff, Director/Executive
date5+ years exp

Togetherwork is a $250M recurring revenue SaaS business that provides software solutions tailored to the needs of various communities and organizations. The Sr. Director of Onboarding & Professional Services is responsible for the successful delivery of customer onboarding and implementation services, ensuring new customers achieve quick and consistent time-to-value while managing risk.

Real EstateSaaSSoftware

Responsibilities

Own the onboarding operating model, including workflows, milestones, and handoff points
Drive consistent execution of standardized onboarding paths while managing exceptions for complex or at-risk customers
Forecast onboarding demand and manage capacity planning to support volume without degrading quality
Identify onboarding risk signals and own escalation and recovery strategies
Lead and develop onboarding managers, specialists, and consultants
Partner cross-functionally with Sales, Product, Support, Customer Success, PMO, and Performance Insights
Establish and manage onboarding KPIs such as Time-to-Go-Live, Cycle Time, CSAT, Escalation Rate, and Early Adoption indicators
Use data and insights to drive continuous improvement across onboarding processes

Qualification

SaaS onboardingImplementation leadershipOperational mindsetData-driven decision makingCross-functional collaborationCustomer empathyContinuous improvementClear communication

Required

5+ years of experience in SaaS onboarding, implementations, or Professional Services leadership
Demonstrated success leading high-volume, SMB-focused onboarding or implementation teams
Strong operational mindset with experience designing scalable delivery systems
Proven ability to manage competing priorities across scale, quality, and customer experience
Experience partnering cross-functionally and influencing without authority
Data-driven decision maker comfortable using KPIs to manage performance
Operational rigor and systems thinking
Strong customer empathy balanced with scalability discipline
Sound judgment under pressure and during escalations
Clear communicator who sets expectations and drives accountability
Continuous improvement mindset

Benefits

Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company paid holidays
6 weeks paid parental leave
Pet Insurance
Medical Travel Benefits
Infertility Benefits
Teladoc
Employee Assistance Program
Wellness Benefits & Engagement Platform

Company

Togetherwork

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Togetherwork operates as a provider of group management software and payments.
dateFounded in 2015
location
Columbus, Georgia, USA
people-size501-1000 employees
web-link
https://www.togetherwork.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Park Square Capital
2024-07-01Private Equity
2018-03-13Acquired

Leadership Team

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Sathya Natarajan
Chief Technology Officer
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Todd Schulte
Chief Operating Officer
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Recent News

Columbus Business First
After the acquisition: AI startup for daily senior check-ins passion project for Dublin entrepreneur
2025-01-29
PRWeb
Togetherwork acquires PetExec, expanding its industry leading footprint in serving pet care businesses with quality software and payments solutions
2024-12-19
TechCrunch
Meet PayHOA, a profitable and once-bootstrapped SaaS startup that just landed a $27.5M Series A
2024-05-21
Company data provided by crunchbase