Upshop · 3 hours ago
Sr. Manager, New Customer Acquisition - Sales Team
United States
Full-time
Remote
Senior Level
7+ years expUpshop is the foremost provider of a SaaS platform designed to streamline operations for food retailers. The Senior Manager, New Customer Acquisition leads the sales team in acquiring new customers and driving growth through effective coaching and strategic sales execution.
Information TechnologySoftwareTechnical Support
Hiring Manager
Tyler Cox
Responsibilities
Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement
Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices
Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans
Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team
Identify skill gaps and partner internally to provide training, tools, and development resources
Build a sustainable and predictable pipeline engine for new customer acquisition, particularly in new or emerging markets where awareness and category maturity are still developing
Develop segment- and role-specific playbooks, messaging, and repeatable motions that increase seller effectiveness
Leverage AI-enhanced analytics to review seller activity, identify areas of highest impact, forecast accurately, and proactively address pipeline gaps
Drive operational excellence in qualification, territory coverage, pipeline management, and forecasting
Partner with marketing to align demand generation, campaigns, and messaging to segment needs and market opportunities
Establish clear performance expectations and ensure sellers achieve measurable targets
Collaborate with Product, Solutions Consulting, Customer Success, and Revenue Operations to equip sellers with insights, tools, resources, and competitive advantages
Provide market and customer feedback to influence product roadmap and strategic initiatives
Engage with executive leadership on strategic deals, new market development, and long-term growth planning
Work cross-functionally to refine value narratives and sales motions aligned to industry needs across grocery, specialty, and convenience retail
Maintain a deep understanding of retail operations, in-store execution challenges, and industry trends in grocery, specialty retail, and convenience
Guide sellers in articulating Upshop’s differentiated value proposition and ROI to multiple stakeholder groups within multi-unit retail organizations
Represent Upshop at industry events and with strategic prospects to expand market visibility
Qualification
Required
7–10+ years of B2B SaaS sales experience, including 3+ years managing sales teams
Demonstrated success building sustainable, predictable pipelines in new or emerging markets
Experience using AI or analytics tools to evaluate activity patterns, improve focus, and enhance coaching effectiveness
Proven ability to lead diverse sales teams, leveraging individual strengths while maintaining alignment to a unified methodology
Strong experience selling into multi-unit retail organizations—grocery or convenience strongly preferred
Ability to coach and support Account Executives through complex, multi-stakeholder enterprise sales cycles
Strong analytical capabilities with proficiency in forecasting, pipeline management, and data-driven decision-making
Excellent communication, executive presence, and cross-functional collaboration skills
Ability to thrive in a fast-paced, high-growth environment
Preferred
Experience in retail operations, inventory, supply chain, or in-store execution technology
Leadership experience across multiple adjacent verticals or sales segments
Familiarity with enterprise sales methodologies (MEDDICC, Challenger, Command of the Message, etc.)
Benefits
Competitive compensation with performance-based incentives
Comprehensive benefits package
A collaborative, mission-driven culture
Company
Upshop
Upshop is an IT company that offers technology solutions for store operations and processes.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shamus Hines
Chief Executive Officer
Joydeep Roy
Chief Technology Officer
Recent News
2025-09-29
Venture Capital Firms
2025-09-27
Company data provided by crunchbase