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Encore · 5 hours ago

Sr. Technical Lead, Audio Visual - Intercontinental Hotel Miami

Miami, FL

Full-time

Onsite

Mid, Senior Level

$18.93/hr - $24.60/hr

2+ years exp

Encore is a company focused on providing exceptional audiovisual services. They are seeking a Sr. Technical Lead to manage equipment operation, customer service, and staff development for events, ensuring a high-quality experience for clients.

Event ManagementEvent PromotionEvents

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section

Troubleshoots technical issues and resolve problems quickly as they arise

Complies with all Company security and safety measures

Ensures equipment is secure from theft and/or damage when in use

Provides excellent service and strives to exceed the expectations and needs of internal and external customers

Maintains a positive relationship with all clients through effective communication

Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction

Understands and fosters the hotel/client relationship

Creates an atmosphere that fosters the development of technical and leadership skills in other employees

Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed

Performs advanced work (pre/during/post event) with operations team members

Supervises and directs other technicians during an event

Assists team with proper security, storage, transportation, and maintenance of equipment

Performs inventory and forecasting of equipment needs

Qualification

Audiovisual equipment operationTroubleshooting technical issuesCustomer service experienceField experienceCoachingDiverse workforce interactionMentorshipEffective communicationTeam collaboration

Required

2+ years of field experience in specialty area is required

Ability to interact professionally and effectively with a diverse work force, customer base and senior level management

Strong customer, client and coworker interface experience and abilities

A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable

Must be able to lift 50 lbs