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State of Ohio · 4 hours ago

Business Process Analyst 2

United States of America-OHIO-Franklin County

Full-time

Onsite

Mid Level

$84K/yr - $124K/yr

3+ years exp

The State of Ohio's Department of Children and Youth is seeking a Business Process Analyst 2 to support the delivery of high-quality technology solutions. This role involves gathering requirements, coordinating testing, and ensuring solutions meet business needs, while collaborating with various stakeholders.

GovernmentOffice Administration

Responsibilities

Gather and analyze information from stakeholders, business owners, customers, and leadership to support IT solution development

Lead and coordinate User Acceptance Testing (UAT), including scheduling, environment readiness, stakeholder engagement, and issue tracking

Develop and maintain UAT test scripts, scenarios, and supporting documentation

Facilitate feedback sessions with end users to evaluate usability, functionality, and overall experience

Document business requirements and translate them into clear, actionable work items for technical teams

Create and maintain process flows, diagrams, and documentation to support testing and implementation

Validate final solutions against requirements and user expectations

Facilitate user groups, gather feedback, and recommend enhancements based on UAT outcomes

Serve as a liaison between business units, technical teams, end users, and vendors throughout the project lifecycle

Support pre‑ and post‑implementation activities, including training, documentation updates, and user support

Assist with risk and change management activities related to processes and system updates

Contribute to project planning, meeting facilitation, and requirements‑gathering efforts

Research emerging technologies and industry trends to support continuous improvement

Provide guidance and informal mentoring to peers and junior staff

Qualification

Business requirements analysisUser Acceptance Testing (UAT)Process documentationInformation technology solutionsTechnical communicationCollaborationProblem-solvingFacilitationMentoring

Required

60 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions

Completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions

Completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions

Equivalent of minimum class qualifications for employment noted above

Proficiency with a passing score of applicable selection device to be considered for this position

Must provide own transportation or in order to operate a state vehicle, you must have a valid driver's license