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Amazon · 8 hours ago

Data Center Technician, DCC Communities

Chantilly, Virginia, USA

Full-time

Onsite

Entry Level

$51K/yr - $113K/yr

1+ years exp

Amazon is a leading cloud services provider seeking a Data Center Technician to maintain and support their global cloud infrastructure. The role involves performing hardware installations, troubleshooting network issues, and ensuring service availability in a 24/7 operational environment.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Qualification

Computer/server hardware troubleshootingData Center experienceNetwork design understandingTicketing system managementTechnical certificationWork prioritizationEffective communicationOrganizational skillsProblem-solving

Required

High school or equivalent diploma

1+ years of computer/server hardware troubleshooting or related IT experience

Ability to work on a flexible schedule including days, nights, and/or weekends

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

You will be required to work shift work that will include days/nights/weekends/holidays

You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area

Preferred

Experience managing work and priorities through a ticketing system

Experience working in a Data Center environment

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting

Benefits

Lump sum stipend will be provided to eligible candidates who relocate for this position.

Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.