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Kaiser Permanente · 5 hours ago

Centralized Care Plus and SNP Manager, Program Management

Pleasanton, CA

Full-time

Onsite

Senior Level

$154K/yr - $199K/yr

6+ years exp

Kaiser Permanente is a leading healthcare organization, and they are seeking a Centralized Care Plus and SNP Manager to oversee large-scale programs across various departments. The role involves managing program teams, ensuring compliance with policies, and maintaining stakeholder engagement to achieve program goals.

Health CareHospitalMental HealthNon ProfitPersonal Health

Comp. & Benefits

Responsibilities

Provides developmental opportunities for others; builds collaborative, cross-functional relationships

Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement

Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations

Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends

Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams

Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making

Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed

Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress

Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources

Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives

Manages the delivery of large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame

Oversees execution of highly complex program plans, including scope identification and management, schedule, inter-dependencies, and resource forecast

Manages and monitors the program financials of multiple large-scale programs and ensures they are managed within budget allocations

Oversees and ensures program performance to ensure programs effectively deliver long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid

Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program

Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place

This role may perform project management duties in addition to program management responsibilities

Manages programs team members and holds team members accountable for results

Provides guidance to teams in reference to internal and/or external resource requests based on the alignment of team member skills and program demands

Communicates a clear vision of program goals and objectives to the team

Delivers performance feedback to team members supervisors

Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate

Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures

Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders

Ensures team members have identified the right stakeholders for projects based on their level of influence and decision making

Determines programs goals, influences the prioritization of deliverables, coordinates all business processes (e.g. project change management, communication) and facilitates decisions necessary for project delivery by partnering with programs sponsors and/or review boards

Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences

Engages with senior stakeholders to identify long term value to the organization and define success

Manages vendor performance and provides direction for service improvements or revisions to strategy

Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate

Manages relationships and contract negotiations with vendors, and reviews and resolves issues with vendor invoices

Qualification

Program ManagementChange ManagementProject ManagementFinancial AcumenApplied Data AnalysisRisk AssessmentHealth Care IndustryNegotiationTeam BuildingLeadershipCommunicationCritical ThinkingProblem Solving

Required

Minimum three (3) years experience in a leadership role with or without direct reports

Bachelors degree from an accredited college or university and minimum six (6) years experience in project management or a directly related field, including minimum three (3) years program management experience OR Minimum nine (9) years experience in project management or a directly related field, including minimum three (3) years program management experience