Quantum World Technologies Inc. · 3 hours ago
Diagnostic Engineer
Woodridge, IL
Full-time
Onsite
Mid Level
4+ years expQuantum World Technologies Inc. is seeking a Diagnostic Engineer /Customer Service Technical Content author. The role involves identifying gaps in service content related to vehicle recalls and providing solutions, while also developing technical service content and collaborating with cross-functional teams.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Ankita Mishra
Responsibilities
Experienced in vehicle mechanics for more than 4 years as a service advisor or at a dealership
Experience in automotive/truck support, aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide a solution accordingly
Prior hands-on automotive/diesel experience working with step-based published diagnostics
Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
Comprehends dealer-facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone, email, or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines, monitor and assess performance within deadlines, and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask, prioritize tasks, and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
Strong Technical Diagnostic Step-Based Understanding
Strong Root Causal Understanding (LEAN, 5 Whys, 6 Sigma)
Strong Attention to Detail (Comparing, Investigating, Identifying)
Customer Focused (What's The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to multitask on various projects
Strong MS Office tools experience, including Word, Excel, SharePoint and OneNote
Extremely organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory, in any or all the following areas:
Electronic and electrical fundamentals
Mechanical procedures
Modern automotive systems
Qualification
Required
Experienced in vehicle mechanics for more than 4 years as a service advisor or at a dealership
Experience in automotive/truck support, aftermarket services
To identify gaps between recalls and service content or repair information available for that. And provide a solution accordingly
Prior hands-on automotive/diesel experience working with step-based published diagnostics
Microsoft familiarization (Outlook, TEAMS, Excel, PowerPoint, etc.)
Comprehends dealer-facing step-based diagnostics
Willingness to get to the root cause of the problem
Willingness to identify problems while also proposing solutions
Communicate effectively through phone, email, or chat
Wanting to make a difference and challenge the process
Being well organized and tracking identified items inside a repository
Ability to meet deadlines, monitor and assess performance within deadlines, and utilize resources appropriately to ensure accurate and timely deliverables
Ability to multitask, prioritize tasks, and interface with many personalities
Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
Experience with vehicle recalls and provide corrective action plans
Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
Strong Technical Diagnostic Step-Based Understanding
Strong Root Causal Understanding (LEAN, 5 Whys, 6 Sigma)
Strong Attention to Detail (Comparing, Investigating, Identifying)
Customer Focused (What's The Right Thing To Do)
Good understanding of Agile environment
Excellent verbal and written communication skills
To work with cross-functional Teams
Ability to multitask on various projects
Strong MS Office tools experience, including Word, Excel, SharePoint and OneNote
Extremely organized on tasks (What Are You Working On, What Are You Waiting On, What Do You Need Help With, What Is Next In Line)
Understanding of structured authoring (DITA) and basic knowledge of Arbortext
Knowledge of automotive system theory, in any or all the following areas:
Electronic and electrical fundamentals
Mechanical procedures
Modern automotive systems
Company
Quantum World Technologies Inc.
QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A
Ashish Srivastava
Managing Director
Company data provided by crunchbase