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1st Security Bank of Washington · 3 hours ago

Branch Manager

Tri-Cities, WA

Full-time

Onsite

Mid, Senior Level

$32.50/hr - $38.47/hr

5+ years exp

1st Security Bank of Washington is a community-focused financial institution that values relationships and professional growth. The Branch Manager is responsible for increasing branch growth through leading sales efforts, managing staff, and developing new business opportunities while ensuring excellent customer service.

Finance

Culture & Values

Responsibilities

Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position

Understands and promotes the Bank’s Customer Service Protocols in daily branch operations

Achieves branch goals by developing new business, referrals, and retention of account relationships

Promotes the Bank’s sales and service culture to their team through training, coaching, staff motivation, and leading by example

Participates in community networking opportunities to increase the Bank’s visibility and to enhance new and existing business opportunities

Recommends marketing and volunteer opportunities within the community to enhance the Bank’s exposure

Ability to multitask and prioritize job responsibilities as required while maintaining organization

Ensures excellent customers service skills are practiced by all staff members

Professional oral and written communication skills and follow-up when corresponding with employees and customers

Opens new accounts for consumers and business customers in strict accordance with bank’s policies and procedures, including, but not limited to the Customer Information Program (CIP) and Bank Secrecy Act (BSA)

Appropriately cross-sells additional bank’s products and services

Actively maintains a business development pipeline

Appropriately refers prospects to other bank partners (e.g., Home Lending, Community and Business Banking, Commercial)

Participates in the bank’s Community Reinvestment Act (CRA) activities and community event sponsorship efforts

Researches and resolves customer complaints when necessary

Takes action to connect with customers in a way that promotes 1st Security Bank

Achieves monthly sales, profile and outbound call goals

Takes responsibility for learning and growth opportunities using the Branch Development Plan

Participates in branch operational and audit activities as assigned

Oversees administration and efficient daily operation of a full-service branch office including product sales, lending, customer services, operations and security and safety

Meets weekly with Assistant Manager for employee status updates

Adheres to 1st Security Bank policies and support management decisions and goals in a positive, professional manner and represent the bank with a high level of integrity

Travels to assigned 1st Security Bank locations as business needs require

Performs other duties as assigned

Manages all employees in the branch and is responsible for the overall direction, coordination, and evaluation of this department. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualification

Banking experienceSupervisory experienceCustomer service skillsSales strategiesMicrosoft Office proficiencyCommunity orientedCommunication skillsTeam player

Required

High school diploma or equivalent and at least five years of banking experience and/or experience within a financial institution and two years of supervisory experience

Ability to demonstrate compliance with all bank regulations that pertain to this position must be able to keep up to date on regulatory changes

Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs

Must be bondable

Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position

Understands and promotes the Bank's Customer Service Protocols in daily branch operations

Achieves branch goals by developing new business, referrals, and retention of account relationships

Promotes the Bank's sales and service culture to their team through training, coaching, staff motivation, and leading by example

Participates in community networking opportunities to increase the Bank's visibility and to enhance new and existing business opportunities

Recommends marketing and volunteer opportunities within the community to enhance the Bank's exposure

Ability to multitask and prioritize job responsibilities as required while maintaining organization

Ensures excellent customers service skills are practiced by all staff members

Professional oral and written communication skills and follow-up when corresponding with employees and customers

Opens new accounts for consumers and business customers in strict accordance with bank's policies and procedures, including, but not limited to the Customer Information Program (CIP) and Bank Secrecy Act (BSA)

Appropriately cross-sells additional bank's products and services

Actively maintains a business development pipeline

Appropriately refers prospects to other bank partners (e.g., Home Lending, Community and Business Banking, Commercial)

Participates in the bank's Community Reinvestment Act (CRA) activities and community event sponsorship efforts

Researches and resolves customer complaints when necessary

Takes action to connect with customers in a way that promotes 1st Security Bank

Achieves monthly sales, profile and outbound call goals

Takes responsibility for learning and growth opportunities using the Branch Development Plan

Participates in branch operational and audit activities as assigned

Oversees administration and efficient daily operation of a full-service branch office including product sales, lending, customer services, operations and security and safety

Meets weekly with Assistant Manager for employee status updates

Adheres to 1st Security Bank policies and support management decisions and goals in a positive, professional manner and represent the bank with a high level of integrity

Travels to assigned 1st Security Bank locations as business needs require

Performs other duties as assigned

Benefits

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

Company

1st Security Bank of Washington

Headquartered in Mountlake Terrace, Washington, 1st Security Bank has been serving customers in King, Kitsap, Pierce, Lewis, Thurston, Grays Harbor, Snohomish, Clallam and Jefferson counties since 1936.

Founded in 1936

Mountlake Terrace, Washington, USA

201-500 employees