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Hillside Family of Agencies · 5 hours ago

Program Manager II - School Based Clinical Services

41 O'Connor Road, Fairport, NY, 14450, US

Full-time

Onsite

Mid, Senior Level

$70K/yr - $110K/yr

5+ years exp

Hillside Family of Agencies is dedicated to providing community-based services and support for youth and families. The Program Manager II will oversee program operations and ensure the delivery of quality services within collaborative programs, particularly focusing on the needs of youth with mental health and IDD needs.

CharityHealth CareNon ProfitSocial

Responsibilities

Assist in development of program(s) budget and is fiscally responsible

Monitor program utilization and implement action steps to address low utilization as needed

Develop and implement systems of accountability for both individuals and teams

Develop and maintain all required documentation, ensuring members of the team follow regulatory and agency requirements and guidelines timely while delivering comprehensive, family driven, youth guided, trauma-informed and culturally competent services

Engage in regular and consistent communication with their staff such as but not limited to supervision, staff meeting, trainings, and feedback sessions in regard to program operations, funder or regulatory changes and agency updates. May take the lead in managing relationship with key external stakeholders

Build and strengthen positive relationships with funders, regulatory and community partners through pro-active and effective communication and engagement

Handle and follow up on internal and external emergency situations and communicates via oral and written communication to appropriate leaders, strategic partners and funder reporting requirements

Participate in internal and external meetings as needed for collaboration and partnership building

Participate in and facilitate Diversity, Equity, Inclusion, and Belonging (DEIB) efforts/initiatives

Stay current with the trending needs of the community and communicate/advocate to the appropriate leaders, community partners and or strategic partners/regulatory bodies

Monitor program utilization and implement action steps to address low utilization as needed

Responsible for ensuring that youth and families are satisfied with the program and responding to concerns as needed

Manage program(s) and the staff that supports the programs

May manage an agency wide process

May take the lead in contract or program development as needed

Work closely with executive level stake holders to evaluate program goals and objectives

Exercise a high level of autonomy regarding change management to implement solutions for successful program outcomes

As a trusted leader, this position maintains availability to address emerging priorities and ensure continuity of support at all times

While this job description covers many aspects of the role, employees may be required to perform other duties as assigned

Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization

Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals

Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility

Qualification

BudgetingFiscal managementUnderstanding funding mechanismsLeadership experienceData-driven decision makingHuman services knowledgeCultural competenceChange managementAccountabilityCommunication skillsRelationship building

Required

Associates or Bachelor's degree in Human Services or related field required

Minimum 5 years of relevant experience required

Minimum 2 years of leadership experience required

Unrestricted, valid NYS driver's license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards

CPR and First Aid training within 60 days of hire

Demonstrated ability to understand funding mechanisms and regulations

Demonstrated ability to utilize data to help drive decision making

Knowledge of budgeting and fiscal management including forecasting, budget development, analysis, decision making and reporting

Deep professional understanding of the role of human services in a community

Benefits

Generous paid time off

Paid holidays

Comprehensive medical, dental and vision coverage

Flexible spending account

403(b) retirement savings plan with employer match

Employee Assistance Plan

Company

Hillside Family of Agencies

Hillside provides integrated services that support the behavioral health, education and workforce-development needs of a diverse community of youth, adults and families throughout Central and Western New York, and in Prince George's County, Maryland.

Founded in 1837

Rochester, New York, USA

1001-5000 employees