Catbird NYC · 8 hours ago
Key Holder (LA)
Los Angeles, CA
Full-time
Onsite
Mid Level
$24/hr - $26/hrCatbird is a well-established jewelry retailer known for its commitment to ethical sourcing and local manufacturing. They are seeking an experienced Key Holder to lead store operations, supervise staff, and provide exceptional customer service while driving sales of demi-fine jewelry and piercing services.
E-CommerceJewelry
Responsibilities
Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience
Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services
Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort
Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling
Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods
Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment
Open and close the store and support daily operations, including inventory, merchandising, and visual standards
Qualification
Required
An experienced retail leader with a proven ability to guide and motivate a sales team
Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results
Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training
Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment
A thoughtful communicator who leads with kindness, clarity, and common sense
Flexible and reliable with scheduling, including weekends and holidays
Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc
Preferred
Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential
Benefits
Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
Dental and vision insurance options
Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
Two weeks of accrued vacation and 7 sick days
Life insurance (1x annual salary) fully covered by Catbird
Voluntary life insurance and short/long-term disability at reduced group rates
7 days of backup childcare (in-home or at a Vivvi childcare center)
Catbird employee discount: 50–70% off the Catbird line and 30% off designer pieces
401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
Parental leave: 20 weeks total, with 12 weeks fully paid
Pre-tax transit benefits to help save on commuting costs
Professional development stipend: $200/year, plus access to workshops and talks throughout the year
The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date
Cold brew in the summer
Team bonding events and happy hours
A warm, casual work environment where people can truly be themselves
Company
Catbird NYC
In addition to working with some of the world’s most exciting jewelry designers, we design and manufacture our own Catbird line.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Leigh Batnick Plessner
Chief Creative Officer
R
Rony Vardi
Founder
Recent News
Company data provided by crunchbase