Johnson & Johnson MedTech · 6 hours ago
Associate Director, Patient & Caregiver Solutions Program Optimization
Titusville, NJ
Full-time
Onsite
Lead/Staff, Director/Executive
$122K/yr - $213K/yr
5+ years expJohnson & Johnson MedTech is committed to healthcare innovation, aiming to improve patient experiences and treatment outcomes. The Associate Director, Patient & Caregiver Solutions Program Optimization will lead the standardization of business activities across Companion support programs and enhance the patient customer relationship management system to support patients and caregivers effectively.
Hospital & Health Care
Responsibilities
Lead standardization, optimization, and capability enhancements for the portfolio of Companion programs, drive scaling of best practices and shape the evolution of Companion program integrations and platforms in accordance with business needs, relevant regulations & internal policy
Represent Companion programs operational needs and use cases to shape design and enhancement roadmap for new & existing CRM systems
Challenge the status quo to drive efficiency, data integration and accuracy and improve operations
Shape requirements to deliver necessary integrations and an optimal patient / customer experience
Partner with multiple vendors providing patient support, technology integrations, asset development and more
Partner internally with the peers within your team and across Patient Customer Care Solutions, Strategic Insights and Analytics, Digital Solutions, JJT, TA specific Px partners and more
Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization and/or standardization of program performance
Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of best practices across the portfolio; effectively communicate and manage internal and external stakeholders to ensure successful delivery
Define KPIs and establish metrics and goals
Actively monitor project health, build and provide business reviews to key stakeholders, identify necessary optimizations and partner effectively to implement
Support training initiatives for Companion programs to ensure strong understanding and ability to efficiently & compliantly perform job functions
Support a culture of learning, smart risk-taking and experimentation
Create an inclusive environment in support of the company’s commitment to equal employment opportunity and the value of a diverse work force
Model ethical, Credo-based leadership with deep knowledge and respect for legal and compliance requirements
Qualification
Required
Bachelor's degree required; MBA or other related advanced degree preferred
A minimum of 5 years of healthcare business experience (EX: sales, marketing, payer/access experience, operations, supply chain, analytics, management consulting) is required, of which 2 years demonstrated patient marketing and/or customer service experience
Experience in more than one of the areas below is required (a mix of experiences across several of these domains is preferred): Services, and/or customer experience marketing, Patient marketing, Patient support services, Strategy development, Human Centered Design, Behavioral Science, Digital Solutions, Training and development, Change management, P&L management
Ability to manage and drive programs forward and experience managing multiple demands and priorities on time, leading without authority, gaining alignment, and driving decision-making is crucial to the success of this position
Insights Driven. Ability to be creative, enthusiastic, and strong analytically, with excellent overall business insight
Communication. The ability to tell a compelling story – leveraging strong verbal and written communication skills – is required
Relationship building. Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a diverse array of customers and colleagues
Collaboration. Effectively work in a matrixed environment that will require you to coordinate activities and build partnerships across multiple internal/external organizations
Vendor Management and operations excellence. Ability to partner and work with multiple agencies/vendors and hold them accountable, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams
Resourcefulness. Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction
Accountability. Eager to set ambitious goals and take ownership of the results. Proactive defining actions and following through
Preferred
Brand Marketing
Brand Positioning Strategy
Business Alignment
Business Storytelling
Business Valuations
Cross-Functional Collaboration
Customer Intelligence
Data Analysis
Data-Driven Decision Making
Developing Others
Digital Strategy
Execution Focus
Financial Analysis
Go-to-Market Strategies
Inclusive Leadership
Industry Analysis
Leadership
Market Research
Negotiation
Problem Solving
Product Development Lifecycle
Product Portfolio Management
Product Strategies
Program Management
Benefits
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
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