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Centene Corporation · 2 hours ago

Director, Quality Assurance

United States

Full-time

Remote

Director/Executive

$134K/yr - $247K/yr

7+ years exp

Centene Corporation is a diversified, national organization dedicated to transforming the customer experience. The Quality Assurance Director will lead monitoring teams in Member and Provider Services, focusing on service quality and customer satisfaction through effective management and continuous improvement of quality programs.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Leads quality assurance team on performance, improvement, and career growth path consideration

Oversees all the systems, processes, and initiatives that alleviate service quality issues

Influences the quality assurance overall vision for service quality and ensures that achievable goals and milestones are set

Cross-functionally collaborates to define, measure and continuously improve service quality

Prioritizes identified service quality issues and/or risks to develop a remediation roadmap for the quality assurance team to ensure a consistent customer experience

Regularly reviews key performance indicator (KPI) metrics to ensure accurate reporting, tracking performance, and to improve interactions and processes

Develops the overall strategy for onboarding, hiring, and training new employees and performance and/or reward decisions within quality assurance department to ensure adequate training, adherence, and compliance

Performs other duties as assigned

Complies with all policies and standards

Qualification

Quality Assurance ManagementPerformance ImprovementKPI Metrics AnalysisCustomer Satisfaction FocusRegulatory ComplianceTraining DevelopmentTeam LeadershipCross-functional Collaboration

Required

Bachelor's degree

7+ years of related experience

Prior management experience

Preferred

4+ years management experience

Benefits

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible approach to work with remote, hybrid, field or office work schedules

Company

Centene Corporation

Glassdoor3.7

Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.

Founded in 1984

Saint Louis, MO, US

10001+ employees

http://www.centene.com

H1B Sponsorship

Centene Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)