FF Inc · 5 hours ago
Customer Service Associate
Sarasota, FL
Full-time
Onsite
New Grad, Entry Level
$49K/yr - $65K/yrFF Inc is seeking a dedicated and enthusiastic Customer Service Associate to join their growing team. The role involves being the first point of contact for customers, providing solutions and maintaining customer satisfaction through effective communication and problem-solving.
Management Consulting
Responsibilities
Provide exceptional customer service by greeting customers, answering questions, and addressing needs in a friendly, professional manner
Assist with product or service information, explaining features, pricing, and policies clearly
Troubleshoot and resolve customer concerns, escalating issues when necessary to supervisors or specialized departments
Process payments, orders, account updates, or returns (if applicable)
Maintain accurate records of customer interactions within the CRM or ticketing system
Support daily operations, including inventory checks, opening/closing procedures, or administrative tasks
Maintain a clean, organized, and welcoming environment for customers
Follow company guidelines, policies, and scripts to ensure consistency and compliance
Contribute to team performance goals by meeting service quality standards, handling a high volume of interactions, and helping optimize customer satisfaction
Qualification
Required
Excellent verbal communication and interpersonal skills
Ability to stay calm and professional in fast-paced or high-volume environments
Strong problem-solving abilities with attention to detail
Basic computer literacy, including navigating systems, typing, or updating records
Dependable, punctual, and committed to teamwork
Preferred
Prior customer service, retail, hospitality, or call center experience is helpful but not required—training is provided
Company
FF Inc
Our teams work to take your business to the next level.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase