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Lush Fresh Handmade Cosmetics North America · 4 hours ago

Store Manager - Mall at Millenia

Orlando, Florida, United States

Full-time

Onsite

Mid, Senior Level

$61K/yr - $61K/yr

3+ years exp

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, and they are seeking a Store Manager to lead their retail team. The Store Manager is responsible for recruiting, training, and developing the team, overseeing business operations, and ensuring a strong customer experience.

BeautyCosmeticsHandmadePersonal Care and Hygiene

Responsibilities

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day

Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need

Driving Sales: demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy to achieve both short- and long-term goals that improve KPIs and achieve sales goals

Leadership Practices and Staff Development: demonstrate the Leadership Practices and coach and develop your team in their careers by creating development plans, encouraging learning through Lush tools, coaching behaviors as they arise, and providing constructive feedback that inspires and motivates

Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives and actively collaborating with your team on solutions that promote equity and belonging

Engagement and Performance: balances analysis, experience, and perspective when making decisions about performance concerns and creates action plans to improve staff engagement, demonstrating empathy and considering personal situations/struggles when approaching performance concerns

Recruitment and Selection: forms teams with appropriate and diverse mix of styles, perspectives, and experience and demonstrate equal employment opportunity practices by providing transparency and equity in the interview and promotion process and supporting staff to grow and develop in their retail careers

Policies and Procedures: prioritize shop compliance and ensure your staff have completed training and are practicing company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, daily communication, all within your budget

Stock and Inventory: Ensure your team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times; using inventory reporting tools, create and execute action plans to manage orders, inventory and waste, within your allocated budget

Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales

Scheduling, Time, and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy, while staying within your labor budget

Qualification

Retail management experienceHR skillsCustomer service skillsAnalytical skillsTrainingDevelopmentSales skillsSkincare knowledgeDEIB training experienceProficient in ExcelMicrosoft SuiteFluency in SpanishFluency in FrenchCommunicationTime managementConflict resolution

Required

3-5 years managing in a retail environment

Strong HR skills in hiring, scheduling, training, conflict resolution and performance management

Excellent listening and communication skills

Excellent analytical, critical thinking and troubleshooting skills

Excellent organization and time management skills

Strong customer service, supervisory and sales skills

Knowledge and interest in skincare, natural beauty, and ethical business

Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends

Preferred

Experience with consultation-based customer service models

Ability to develop and train staff through positive coaching and feedback

Strong record of accomplishment of developing retail staff careers

Proficient in excel, Microsoft suit, and adaptable to other systems as required

Experience in cross cultural collaboration and DEIB or social justice training

Fluency in Spanish, French, or other languages

Benefits

A fun and funky store atmosphere where individualism is encouraged

A 50% discount off all our products to keep you smelling and feeling fresh

An unconventional retail structure to support your entrepreneurial spirit

The opportunity for growth as Lush loves to promote from within

Company

Lush Fresh Handmade Cosmetics North America

Founded in 1995 by six co-founders—Mark and Mo Constantine, Rowena Bird, Helen Ambrosen, Liz Bennett, and Paul Greeves—Lush began as a small cosmetics shop in Poole, Dorset, UK.

Founded in 1995

Poole, Dorset, GBR

1001-5000 employees