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Southwest Power Pool · 6 hours ago

Facilities Technical Support Specialist II

Little Rock, AR

Full-time

Onsite

Mid Level

$64K/yr - $78K/yr

3+ years exp

Southwest Power Pool (SPP) is dedicated to ensuring reliable and affordable electricity delivery. The Facilities Technical Support Specialist II will oversee the technical support of facilities systems, manage physical security and audio/video systems, and support environmental operations and data center activities.

EnergyEnergy Efficiency

Growth Opportunities

No H1B

Responsibilities

Overseeing the technical support of all facilities systems not covered by IT

Managing physical security

Audio/video systems

Environmental and data center operations

Space utilization

Handling routine facility service maintenance

Supporting conference and auditorium A/V systems

Designing and researching A/V and CCTV hardware capabilities

Integrating and supporting facilities software solutions

Qualification

Technical systems supportAudio/Video systemsPhysical security systemsLow voltage systemsCCTV systemsProblem analysisCommunication skillsOrganizational skillsTeam collaboration

Required

High School Diploma (or GED)

3 years of experience in technical systems support

Ability to perform and coordinate multiple tasks associated with technical system support

Ability to coordinate vendor activity

Ability to communicate effectively with employees at all levels of the organization as well as contractors who perform maintenance or upgrade work on these systems

Ability to work with constantly changing and multiple priorities

Ability to work with minimum supervision

Ability to apply methods of organization to file and keep reports and time logs

Availability for after-hours call-out and on-call

Ability to analyze the operation of various systems, determine the cause of problems/malfunctions, and take corrective action as required

Ability to read, analyze and interpret safety rules and regulations, operating and maintenance instructions, and procedure manuals

Ability to perform computer tasks and basic system integrations

Regular attendance and punctuality

Work with different teams across the organization to complete tasks

Experience with low voltage systems

Preferred

Experience with Audio/Video design and functional utilization

Experience with physical security card access and CCTV systems, but not required

Experience with office space planning and building systems

Benefits

Competitive pay with bonus opportunities

Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

Relocation assistance

Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP