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Jack Henry · 1 hour ago

General Ledger Application Support Analyst: Implementations

Allen, TX

Full-time

Hybrid

Entry Level

$48K/yr - $72K/yr

1+ years exp

Jack Henry & Associates is a technology company focused on redefining how community banks and credit unions connect with their clients. They are seeking a General Ledger Application Support Analyst to join their Implementations team, where the analyst will work directly with clients to implement Symitar as their core platform, manage GL aspects, and provide training and support.

BankingEnterprise SoftwareFinancial Services

No H1B

Responsibilities

Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product

Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation

Oversees/performs system set-up for customer (i.e. parameter and general ledger set-up, updating job files for processing, etc.)

Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote

Communicates the customer’s needs/expectations with programmers, other team members, and team leader

Maintains effective communication with customer throughout entire project/case

Prepares clear, step-by-step technical guides for batch processing and system workflows

Provides onsite training and testing during the conversion process

May perform other job duties as assigned

Qualification

GL accountingData mappingSystem implementationSymitar experienceFinancial reportingCustomer service mindsetCommunication skillsProblem-solvingTeam collaboration

Required

At least 18 months of hands-on experience in GL accounting, data mapping, or system/software implementation gained through professional work or educational projects

Ability to travel up to 30% for client implementations. Typical trips last 6–10 days, with 2–3 trips per project and an average of 7–10 trips annually. These engagements are dynamic and may include extended hours, nights, and weekends during critical phases

Must possess exceptional communication skills as you'll consult with client executives and leaders, guide decision-making, and deliver impactful training sessions on our systems

Must have a strong customer service mindset with the ability to think critically and resolve challenges quickly

Must be a proactive self-starter who's eager to learn, adapt, and grow within a collaborative team environment

Preferred

Associate or bachelor's degree preferred

A basic understanding of General Ledger structures, double-entry accounting, and financial reporting requirements. The ability to explain accounting concepts (like T-charts) in easy-to-understand language

Symitar front- and/or back-office experience, including GL entry, Accounts Payable, or Fixed Assets

General knowledge or understanding of financial institutions or credit union operations, procedures including concepts and structures

General Knowledge of Jack Henry or competitor's products, solutions and application functionality

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

Glassdoor3.8

Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.

Founded in 1976

Monett, Missouri, USA

5001-10000 employees