WellDyne ยท 6 hours ago
Pharmacy Systems Technician I
Colorado, United States
Full-time
Onsite
Entry Level
$25/hr - $30/hr
2+ years expWellDyne is a company focused on pharmacy care and meaningful change within pharmacy services. The Pharmacy Systems Technician is responsible for resolving user and support issues related to Pharmacy robotic automation while ensuring business processes and quality standards are maintained.
Call CenterConsultingHealth CareOutsourcingPharmaceuticalWellness
Responsibilities
Perform Tier II troubleshooting and resolution for all Pharmacy related issues relating to hardware, software, network and communications
Monitor production pharmacy systems and ticket queues for any issues that may arise and respond as needed
Triage system problems/failures, and determine the timeliest resolution path to restore optimal performance
Coordinate with engineering areas and 3rd party vendors as needed to address system issues
Perform repairs to systems as needed. Ensure all tools, meters, other required equipment, and spare parts are available and ready
Coordinate all preventive maintenance activities and ensure all preventive maintenance requirements are completed as needed
Assist in software installations, upgrades, and patches
Communicate with Pharmacy leadership regarding the status of tickets and incidents
Escalate service requests that require vendor support
Work with the Production Support Manager and Level II Tech to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Maintain daily and monthly logs on all repairs performed on equipment in the Pharmacy
Maintain and manage an inventory of all spare parts related to the Pharmacy
Document all configurations and resolutions
Improve customer service, perception, and satisfaction
Available during non-Pharmacy hours to resolve system issues as needed
Additional duties as assigned
Qualification
Required
2-3 years of experience in an IT or Pharmacy support environment required
Familiarity with desktop PC's, Windows, software installation, hardware required
Ability to communicate, train, work with and build relationships with end users
Self-motivated with the ability to work in a fast paced environment
Willingness to work extended hours or weekends when necessary
Technician level knowledge of installing, troubleshooting and repairing electromechanical systems
Ensure that all related work is performed properly, efficiently and in a cost-effective manner
Strong communication skills, both written and verbal
Strong attention to detail in high-pressure situations
General understanding of desktop, server and network technologies
Ability to work in a team and communicate effectively
Excellent customer service and communications skills
Knowledge of mechanical operations used for troubleshooting mechanical failures
Excellent troubleshooting and problem solving skills
Ability to multi-task and adapt to changes quickly
Preferred
Familiarity with AutoBagger, Innovative Associates, RX Automated Solutions & Flexlink preferred
Familiarity with pneumatic systems including tubing and actuators preferred
Company
WellDyne
WellDyne is a healthcare industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-01Acquired
Leadership Team
David Skomo
Chief Operating Officer
Phil Bisesi
SVP, General Counsel and Chief Compliance Officer
Recent News
Fierce Healthcare
2025-05-23
2022-03-24
Company data provided by crunchbase