Customer Support Engineer jobs in United States
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3dMD · 3 hours ago

Customer Support Engineer

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

3dMD is a leading global provider of dynamic 3D/4D dense-surface camera systems, and they are seeking a Support Engineer to ensure their product portfolio and services remain world-class. The role involves providing post-sales product support, coordinating installations, and offering customer training.

3D TechnologyComputerEnterprise SoftwareHealth CareManufacturingRoboticsSoftware
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Hiring Manager
Andrew Aubrey
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Responsibilities

Use problem-solving skills to investigate and resolve a broad range of issues and questions daily
Identify issues and implement resolutions with customers in a timely manner via phone, email, and on-line access
Contribute to team success by assisting fellow team members with escalated client issues
Use and document all customer interactions proficiently within the Company’s customer relation management system
Coordinate with 3dMD customer teams to ensure successful system installations and relocations while maximizing customer system up-time
Participate in product planning cycles representing the interests of 3dMD customers
Identify and confirm customer workflows and use cases to provide valuable input for 3dMD Development teams in issue resolution and long-term product improvement
Remotely connect to customer systems to perform application updates, including installing and upgrading software; implementing file storage strategies; and configuring optimal data workflows
Accommodate flexible late day hours to support US West-Coast time zones
Collaborate with 3dMD team on hardware and software production ranging from assembly to configuration
Provide detailed documentation of customer inventory, configurations, and communications, as well as provide summaries for 3dMD management team
Install 3dMD product lines at customer sites within the Americas, Asia, and Australia
Provide customers with product training either online or on-site
Travel is required. 10% to 30% as required

Qualification

PC assemblyMicrosoft WindowsCustomer serviceMicrosoft OfficeBasic networkingTroubleshootingAnalytical skillsInterpersonal skillsProblem-solvingTime management

Required

Bachelor's Degree (Technical/Engineering field is a plus) or equivalent experience required
Excellent written (a must), oral, interpersonal, and phone skills
Excellent analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Must work well independently and meet deadlines
Very strong customer service orientation
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
Successful background check, verification, and drug test

Preferred

Experience including team or project management is a plus
Certifications are a plus
Experience with (or an interest in) photographic equipment is a plus – cameras, flashes, etc
Knowledge of Linux is a plus
Experience with photo editing and CAD tools are a plus
Experience with coding/scripting is a plus
Experience with travel outside of the USA is a plus

Company

3dMD

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3dMD is a software company that engages in the development of anatomically precise 3D and temporal-3D/4D surface imaging systems.
dateFounded in 2000
location
Atlanta, Georgia, USA
people-size11-50 employees
web-link
http://www.3dmd.com/

Funding

Current Stage
Early Stage

Leadership Team

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Chris Lane
CEO and Co-Founder
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Kelly Duncan
Co-Founder and Chief Commercial Officer
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Company data provided by crunchbase