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A.P. Moller - Maersk · 4 hours ago

Site Manager- Last Mile

Bloomington, IL

Full-time

Onsite

Mid Level

$90K/yr - $95K/yr

A.P. Moller - Maersk is an integrated logistics company responsible for moving 20% of global trade annually. They are seeking a Last Mile Site Manager to coordinate communication between delivery teams and local client management, oversee recruiting and performance of haulers, and ensure effective in-home delivery for customers.

Customer ServiceInformation TechnologyLogisticsRetailShipping

Responsibilities

Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams

Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures

Oversees recruiting, processing, and performance of Haulers

Develops and maintains relations with vendors

Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims

Interfaces with end customers to ensure effective in-home delivery for customers

Maintains monthly operation reports that include statistics and customer service scores

Other duties as assigned

Qualification

Last Mile Management ExperienceMathematical skillsWritten communicationVerbal communicationProblem solving abilities

Required

Last Mile Management Experience Preferred

Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams

Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures

Oversees recruiting, processing, and performance of Haulers

Develops and maintains relations with vendors

Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims

Interfaces with end customers to ensure effective in-home delivery for customers

Maintains monthly operation reports that include statistics and customer service scores

Strong written and verbal communications skills

Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to analyze technical and scientific journals as they pertain to the business and market

Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions